Program Coordinator - Mississauga, Canada - Imperial Dade

Imperial Dade

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Imperial Dade Canada, leading national distributor, has a job open in Toronto. We are looking to fill a Program Coordinator position.

This position will have a portfolio of Customers, that will oversee and be responsible for the operation and performance of dedicated business units, National in scope.

This role focuses on providing an exceptional experience to both internal and external customers.

Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S and Canada.

As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants.

Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 80+ branches.

Responsibilities:

Build strong relationships with and interface on a daytoday basis with Head Office contacts for established Corporate Account customers
Manage the business within the preestablished Customer Operating Principles
Provide exceptional levels of service when resolving customer issues, implementing product changes and programs
Proactively resolve problems to avoid reoccurrences
Accountable for initiating problem resolutions related to EDI Discrepancies, price/costing variances and chronic stock out issues
Analyze daily inventory and backorder reports working closely with the Inventory Management team in opportunities for stock outs of critical items
Effectively communicate potential service concerns to National Account Managers and Customer Service Professionals as well as Head Office as defined
Use analytical skills to solve problems and demonstrate to internal support departments the customer program components for them to optimize their expertise
Source new products for existing business
Support Corporate Account Managers (CAM's) when securing, executing, and maintaining customer programs
Work in partnership with other key stakeholders to guarantee uninterrupted service to the customer by communicating customer requirements, additions and deletions and resolving issues promptly
Communicate with suppliers as required to coordinate availability and program execution

Qualifications:

Strong interpersonal skills
Ability to effectively negotiate costs, terms, and quantities
Ability to manage multiple tasks and priorities/effectively manage time
Demonstrated problem solving skills
Effective business writing
Ability to work autonomously
Proficient in using Microsoft Office Suite with advanced knowledge of Excel
Customer Service skills: listen and respond effectively to customer questions, resolve customer problems to their satisfaction
Problem solving and decision making: anticipate problems, see how a problem and its solution will affect other units, gather information before making decisions and arrive at reasonable decisions
Organization skills and time management: able to manage multiple tasks; to determine priorities, use goals to guide actions, adapt well to changing priorities, deadlines and direction

Post secondary education

Business Administration Diploma/Certificate or equivalent business experience required
Minimum 2 years of experience in business / business analytics
In depth knowledge of customer programs and program requirements an asset

At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team.

As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, Pension, Life Insurance, and a generous Paid Time Off Package.

Imperial Dade is an EEO Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.