Assistant Customer Service Manager - Edmonton, Canada - Univar Solutions Canada LTD

Univar Solutions Canada LTD
Univar Solutions Canada LTD
Verified Company
Edmonton, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

A Place Where People Matter


Start your career journey today with Univar Solutions Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.


About the position:


Reporting to the Customer Service Manager, the Assistant Customer Service Manager is responsible for supporting the Customer Service Manager with leading our customer service team.


What we offer:


  • Paid training and development programs at every level
  • Global career advancement and mentoring opportunities
  • Education allowance
  • Competitive salary, benefits to include; employer paid medical & dental, short term and long term disability coverage, pension with employer matched contributions
  • Employee Resource Networks that are advocating for advancing diversity, equity and inclusion within the company

Where you'll work:
Edmonton, AB. 5 days per week in office.


What you'll do:


  • Provide a high level of communication on customer requirements to Sales Representatives and the General Sales Manager.
  • Measure performance of key processes in the Customer Service department and issue monthly report to the General Sales Manager.
  • Maintain customer satisfaction by providing backup information to Customer Service Specialists and by working with other managers to improve the department's processes.
  • Resolve customer queries or complaints within Company policy.
  • Assist in the leadership of the Customer Service department by providing coaching, training, advising employees of policies and procedures, and recommending personnel for hiring.

What you'll need:


  • University degree or College Diploma with two (2) years of specialized training in Customer Service as well as five (5) years of experience in Customer Service or Sales.
  • Experience in a leadership capacity supervising a team of 5 employees or more.
  • Proficient in Microsoft Office Suite (specifically Excel, Outlook, Work, and PowerPoint).


Univar Solutions is a leading, global distributor of chemicals and ingredients
essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more.

Our global team of more than
10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet


We offer a
Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to
support our employees' physical, emotional, and financial wellbeing.


Univar Solutions supports
sustainable solutions for the world around us so that we can do our part to
keep our communities healthy, fed, clean and safe.



We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

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