Service Desk Technician - Waterloo, Canada - Ontario Teachers Insurance Plan (OTIP)

Ontario Teachers Insurance Plan (OTIP)

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization.

We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development.

Our team is currently looking for a:

Service Desk Technician

Job Description:

What you will do:

Interviewing users to collect information and investigate the source of incident(s). Reviewing actions taken by user, assessing cause of incident, whether it is related to hardware, software, cabling or telephones, and resolves the incident, escalating all other incidents to second level technicians as required.
Identifying, researching, isolating and escalating incidents and problems to assist in resolution of network and hardware problems, following up to ensure resolution and communicating action taken to appropriate parties as required.
Using a service management database to log and track service requests, ensuring maintenance of all historical records and problem documentation.

Qualifications:

What you will bring:

An MCSE designation or working towards completion.
A minimum of one year experience as a service desk technician or in a related technical field.
Advanced knowledge of Microsoft Office Product Suite.
Superior time management and organizational skills to manage competing priorities, including project management skills.

Additional Information

What we offer:

Competitive salary and bonus structure
Industryleading employerpaid group benefits that start on your first day
Defined benefit pension plan
100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
Flexible work from home and hybrid options
Opportunities for advancement
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

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