Service Advisor - Winnipeg, Canada - Capital Automotive Group
Description
Company:Capital Ford Lincoln (Winnipeg)
Capital Ford Lincoln Winnipeg is currently seeking a knowledgeable and experienced Automotive Service Advisor to join our team. The ideal candidate will have a passion for customer service and a strong background in automotive maintenance and repair.
Responsibilities:
Greet customers and provide them with an exceptional service experience
Consult with customers about their vehicle's maintenance and repair needs
Accurately estimate the cost and time required for repairs and maintenance
Prepare repair orders and communicate them to the technicians
Ensure the timely and accurate completion of repairs
Follow up with customers to ensure their satisfaction with the service provided
Manage customer complaints and work with the team to find appropriate solutions
Maintain accurate and up-to-date records of service history, repairs, and maintenance performed on vehicles
At Capital, we understand the importance of family and work-life balance. We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace. As such, we offer a variety of family-oriented programs, including:
Prescription, Dental, Eye Care, Paramedical, Life insurance
Short and Long term disability coverage
Regular family-friendly social events
Flexible work schedules to accommodate family commitments
Maternity leave top-up program
Employee and Family Assistance Program
Competitive wage plan
Requirements:
High school diploma or equivalent
At least 2 years of experience as an automotive service advisor
Strong knowledge of automotive maintenance and repair processes
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency in using computer software and systems for service operations
A valid driver's license
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the organization. If you are passionate about providing exceptional customer service and have a background in automotive maintenance and repair, we encourage you to apply for this exciting opportunity.
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.
Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.
Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
R1485