Multi-unit Manager of Operations - Nanaimo, Canada - CBI Health

CBI Health

Verified Company

Nanaimo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As
Manager Operations and Customer Support, you will:

Lead team engagement initiatives for retention of non-clinical staff; work collaboratively with the Clinic Manager, Regional Manager and Manager of Clinical Services
Coach, mentor, develop and performance manage nonclinical team members through consistent use of PPD process
Execute plans to safeguard effective operational and financial controls; ensuring that processes align with standard operating procedures and comply with contractual agreements and privacy policy
Ensure the team has the tools and training to deliver expected operational outcomes
Ensure consistency, efficiency and effectiveness in approach to the customer experience
Ensure compliance with clinic processes to consistently meet expectations in the referral life cycle
Manage, document and follow up on facilities requirements as per CBI Standards and policy
Perform operational analysis through documentation, reporting and analysis of data, throughput, cash management, schedule management and business performance
Ensure effective and timely communication between staff and stakeholders/customers
Develop and execute appropriate action plans to address gaps in client/customer experience
Create a high performance culture, leading by example; performance managing and mentoring/coaching; supervising and training of support personnel

Qualifications:

Management experience is required; preference to those with services background
Excellent written and verbal communication skills
Proven ability to meet established deadlines with a high level of accuracy
Exceptional time management, attention to detail and organizational skills
Strong teamwork and customer service skills for building and maintaining relationships
Consistently maintain confidentiality and demonstrate good judgment, tact and diplomacy

What CBI Health can offer you:
We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation.

Our training, mentoring and education programs will provide you with opportunities for continued learning - and support and guidance whenever you need it.

At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.

Here's a look at our total rewards:

Competitive compensation
Comprehensive benefits and rewards package
Flexible working hours
Continuous learning and skills development
Autonomy to explore and reach your career goals and progress to Leadership.

If you're committed to improving care for people across the country, you've come to the right place. We have more than 12,000 professionals working together to set the bar for best practices in the industry. For almost 50 years, we've flourished as an integrated network with a talented team of professionals just like you.

**Join us at CBI Health - where working together makes great things happen