Operation Manager - Toronto, Canada - Northern Force Security Inc
4 weeks ago
Description
Northern Force Security - is a unique security company located in Toronto, Ontario founded by former military professionals.
Northern Force Security is a full-service security provider able to meet all safety and security needs of our clients. We provide services such as home security, business security, facility security, security guards, concierge services, VIP protection and much more.
Northern Force Security will allow you to fulfill your professional potential and become a more professional, better trained and excellence-oriented security professional.
Position Overview:
Responsibilities:
- Manage and supervise all operational activities, including scheduling, staffing, and deployment of security personnel.
- Develop, enact, and supervise security policies and procedures for the site.
- Implement and enforce standard operating procedures (SOPs) to maintain high levels of security and safety for clients and their assets.
- Conduct regular assessments and audits to identify areas for improvement and ensure compliance with regulatory requirements.
- Develop and maintain strong relationships with clients, addressing their concerns promptly and effectively to enhance satisfaction and retention.
- Coordinate with other departments, such as HR and finance, to ensure seamless integration of operations with overall company objectives.
- Monitor performance metrics and key performance indicators (KPIs) to track operational efficiency and productivity.
- Provide leadership and guidance to operational staff, fostering a culture of accountability, professionalism, and continuous improvement.
- Stay abreast of industry trends, emerging technologies, and best practices to recommend innovative solutions and maintain our competitive edge.
- Conduct orientation and training sessions for all staff members as part of operational management responsibilities.
- Proficient in collaborating effectively within a team environment, while also capable of independent work when required.
- Fulfill oncall responsibilities as necessary, including evenings, weekends, and holidays.
- Undertakes additional responsibilities as assigned or directed.
Job Requirements
- Proven experience in management, with a minimum of 23 years in a leadership role.
- Excellent organizational and problemsolving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Effective communication and interpersonal abilities, with a customerfocused approach to service delivery.
- Valid Ontario driver's license and clean driving record.
- Position requires fluency with the English and Russian languages (spoken and written)
Shift Schedule:
- Duration: 8hour shifts
- Days: Monday to Friday
- Shift Types: Day shift, Morning shift, Evening shift
- Additional Considerations: Holidays and Weekends as needed
- Flexibility: On call availability
- Overtime: Available when necessary
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