Team Lead, Client Services - Cambridge, Canada - Sephora Canada

Sephora Canada

Verified Company

Cambridge, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
Sephora Canada

Country / Region : Canada
City : Cambridge
Business group: Selective Distribution
Contract type: Permanent Job
Function: Retail

Reference No: 229719

Date of publication:

POSITION
Team Lead, Client Services & Experience

PROFILE
Job ID: 229719

Store Name/Number:
ON-Cambridge Centre (1616)

Address: 355 Hespeler Road, Cambridge, ON N1R 6B3, Canada (CA)

Full Time/Part Time:
Full Time

Position Type:
Regular

You'll love working here

As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location.

Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds.

You will be responsible for ensuring that all Services Coordinators and cast perform Sephora's services within Sephora standards, ensuring that all members of their team execute Sephora's selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

In addition, you will:

Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a daytoday basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and minimakeovers and skincare services as needed.
Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients onstage whenever possible.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We'd love to hear from you if

You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
You can demonstrate strong client service skills.
You have demonstrated effective time management and problemsolving skills.
You have proven ability to manage time to execute multiple tasks and changing priorities.
You have flexible availability to work during "peak" retail hours such as nights, weekends, and holidays

While at Sephora, you'll enjoy

The people. You will be surrounded by the best talent in the industry people you can be proud to work with.
The perks. Think you've tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.