Resource and Project Coordinator - Toronto, Canada - NexTec Group

NexTec Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The role of Resource and Project Coordinator involves the coordination and guidance of existing customer requests and engagements that involve ad-hoc services, additional training and support, customization work, and small optimization engagements.

Additionally, the Resource and Project Coordinator will work closely with the Professional Services Manager(s) regarding consultant staffing, consultant scheduling, and consultant skills inventory that are required to best serve customer project and engagement needs.

Objectives (Key Outcomes)

Coordinate multiple, simultaneous customer engagements.
Effective assessment, planning, and management of customer requests and related delivery activities.
Works closely with Professional Services Managers and their consulting team regarding staffing and task assignments to ensure success.
Works closely with Professional Services Managers and Customer Account Managers to assist with customer needs and requests, ensuring they are being addressed in a timely manner.

Responsibilities

Project Coordinator (approximately 60% of the role)

Monitor incoming existing customer requests and determine path of action, involving Professional Services Managers and Customer Account Managers where appropriate.
For smaller projects, provide project management including:
Build project/engagement plans, as necessary, including assigning resources.
Organize, lead, and monitor the activities of the assigned consultant(s) team on these smaller projects and work orders.
Maintain regular contact with the customer and NexTec team, providing the status of engagement progress.
Maintain approximately 50% billable utilization providing project management.
Assist with the estimation and creation of work orders as related to existing customer requests, collaborating with the appropriate teams and functions (i.e. PSMs, Development, etc.).
Assist with the overall customer relationship as related to professional services.
Works closely with the Professional Services team to ensure solution delivery and consulting engagements achieve expected results and drives customer satisfaction.
Maintenance of Work Orders in SmartSheets.
Ensure Professional Services Managers are updated and informed as it relates to their customers, including facilitating engagement when appropriate.
Other duties and initiatives as assigned.

Resource Management (approximately 40% of the role)

Assign consulting staff to projects and customer engagements based on their skills, availability, and experience.
Monitor consulting staff utilization, workload, and availability.
Ensure assignments and tasks are accurately reflected in project and billing systems.
Mitigate resourcing concerns by reallocating resources, adjusting goals, or assigning additional staff.
Collaborate on resource management with internal Acumatica departments and key stakeholders.
Inventory and maintain consulting staff skills and experience to appropriately match customers' needs.
Refine and document processes related to resource management and communicate with appropriate parties.
Ensure project plans are up to date and identify issues such as employee overutilization, uneven workload, etc.
Assist Project Managers by reallocating resources, adjusting goals or requirements, or assigning new people to the team.
Support Professional Services Managers s and Leadership with capacity planning and determination of hiring needs.
Other duties and initiatives as assigned.

Skills & Qualifications

Required

Fouryear degree in Business, Accounting, MIS, or equivalent experience required.

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One or more years of ERP experience in delivery, project coordination, and/or resource management required.

Detail oriented, strong analytical, numerical, planning and reasoning abilities.
Strong collaboration skills.
Ability to build relationships at multiple levels with client and internal teams.
Excellent written, oral, and interpersonal communication skills.
Strong presentation skills.
Entrepreneurial attitude: selfmotivated, selfdirected.
Flexibility: task assignment, priorities, work environment.
Open minded, desire to learn.
Quick thinker, creative problem solver.
Ability to work independently and on a team.

Preferred