Senior Specialist I, Field Support - Mississauga - SAMSUNG

    SAMSUNG
    SAMSUNG Mississauga

    1 week ago

    Full time
    Description

    About Samsung

    We take pride in our diverse and talented people who drive our continued success.

    As a Senior Specialist I, Field Support at Samsung Electronics Canada, you will provide technical support to Authorized Service Centers (ASC's) through various contact channels.
    On regular basis, conduct ASC Tech ride-along visiting consumers during in home service dispatches monitoring tech performance and providing coaching when required.
    You will generate Key Performance Index (KPI) reporting within Samsung systems daily micromanage of ASC KPI performance interaction with ASC partners sharing Consumer empathy trainings with them.,
    You are expected to work strategically supporting the CE sales and Product Management teams lead VOC Emergency process team identify action resolve prevention issues Expand Service Network coverage achieving 100% coverage convert more ASCs to Branded Engineers tools programs yearly audits presenting results other duties assigned by management improving quality customer satisfaction.


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