Collections Officer - Toronto, Canada - Fairstone

Fairstone

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

'Do you love exceeding people's expectations by establishing effective relationships?_

Are you passionate about growing your career in the automotive industry?_
Are you energetic and a great communicator?_
Do you want to work with a company that loves to promote from within?_
If this sound like you, we would love to meet you_

WHO WE ARE:

A regular day for you will include:

Provide excellent service while ensuring exceptional results in the collection of financial loans.
Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
Use company specific policies and procedures to maintain and coordinate firm payment recovery.
Assess and mitigate risk by referring accounts for further action.
Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
Achieve individual collection targets to meet Department and Company-wide goals.
Complete other collection responsibilities, as assigned.

Must haves- You possess excellent verbal and written communication skills.- You thrive in a fast-paced, ever-changing environment.- You have amazing conflict resolution skills and ability to make decisions independently.- You remain calm while solving issues and have the patience to deescalate difficult situations.- You are tech savvy and know your way through Microsoft Office Suite and Outlook.- You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.- You can collaborate well with various teams and departments.- Clear criminal reference check.

Extra
- awesome to have

At least 1+ years of prior experience in at least one of the following core areas: call centre, customer service, collections and/or consumer loan industry
Postsecondary education in Business Administration
You reside in Quebec.

Working condition:

You have flexible availability to work.

Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating: 8:30am-5:00pm, 9:30am-6:00pm, 12:30-9:00pm, and two Saturdays a month.

- Work from home

Perks you would love:

You have the opportunity to be a part of an awardwinning, fastgrowing company
Work in an entrepreneurial environment that encourages creativity
Be encouraged, empowered, and challenged to be your best
Be provided opportunities to learn continuously and develop professionally
Work with a dynamic high performing team who thrive on the challenge to reach their highest potential just like you
Our innovative culture promotes ongoing learning opportunities with training and mentorship
We have a vibrant and openconcept office environment stacked with snacks. We are known to unwind over a game of pool, table tennis or foosball
Competitive compensation package commensurate to experience
Our team is one big family, and we always keep everyone updated on important communication
Corporate discounts with over 5000 partners across North America
We offer extended health coverage with an additional health spending account and an employee assistance program.

WE ARE PROUD TO BE:
Montreal's Top Employers 2023 by Canada's Top 100 Employers

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

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