Front Officer Manager - Kitimat, Canada - Civeo

Civeo

Verified Company

Kitimat, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Key Responsibilities:

Demonstrate and promote a strong commitment to providing the best possible experience for our guests and fellow employees
Communicate and respond to any concerns or challenges our guest's or clients are experiencing
Respond to guest requests and concerns, follow through to assure satisfactory outcome and compliance
Day to day supervision and smooth operation of the front office with continued training and compliance support for our front office team members
Coordinating with the front office team to ensure any changes to accommodation requests have been completed and information relayed to all groups
Gives constructive feedback to team members to assist them in their overall job performance
Collaborates with managers, supervisors, and hourly team members to develop and carry out ideas and procedures to continuously improve guest services and overall lodge performance
Ensure Front Office operations run smoothly in accordance with best practices, operating in accordance with the policies, procedures and quality standards established by the management team
Thorough understanding and effective use of Microsoft Office programs
Assist with daytoday operations of the lodge, providing clerical assistance to all departments
Assist with community events as required by the Community Relations Manager
Assisting in other areas of our operations as assigned

Qualifications:

Previous related supervisory experience in hotel front office and reservations programs are an asset
5+ years supervisory experience
Computer literate with knowledge in Microsoft Office, including Outlook, Excel, Word
Ability to develop, motivate and lead colleagues
Strong proven rapport in customer service relations
Strong numerical aptitude
Ability to problem solve and deal with ambiguity
Ability to work independently with little supervision
Ability to multitask with attention to detail
Excellent communication (written & verbal) and interpersonal skills
Excellent organizational and time management skills
Postsecondary education in a related discipline is desirable
Valid Drivers, with a 5year driving record satisfactory to Civeo's driving criteria
Must be able to pass a preaccess Drug & Alcohol test

While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.

We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce.

In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies.

All those qualified individuals who would further contribute to our diversification are encouraged to apply.

Civeo is committed to the principle of employment equity. We welcome diversity and encourage all who are qualified to express their interest.