Part-time Contract Customer Service Rep - Etobicoke, Canada - ADP

ADP

Verified Company

Etobicoke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

ADP is hiring Payroll Customer Service Representative
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more.

You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change - your #1 goal is to help clients who have between 1- 49 employees.

Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client.

There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion across the globe.

A little about ADP:

We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.

We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.

We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a Diversity Inc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.

As part of our deep DEI commitment, our CEO has joined the

OneTen coalition to create one million jobs for Black Americans within ten years.

WHAT YOU'LL DO:
(What you can expect on a typical day)

Research, Troubleshoot, and Resolve.

You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.

Communicate and Exceed Client Expectations.

You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues.
You will set priorities, organize your day, multitask, change direction, and provide prompt followup. You will strive to exceed client expectations in every interaction.
You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

Educate and Provide Recommendations.

You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products' value.
You will turn client input into recommendations for ADP leadership on best practices and solutions training.

EDUCATION /KNOWLEDGE /QUALIFICATIONS:

Knowledge of payroll accounting/processes and good internal control practices.
Meticulous attention to detail required, as well as reliability, accuracy, and timeliness in performance of responsibilities.
Adept at gathering, assembling, consolidating, and analyzing data.
Excellent written and oral communication skills.
High level of technological, organizational, and analytical skills.
Ability to establish and maintain effective relationships with and gain the cooperation of all levels of staff to resolve problems and provide advice and assistance.
Experience using ADP payroll systems is preferred but not required.

WORK SPECIFICATIONS:

- **Part
- time contract from Nov.

6 th, March 29 th, 2024**:
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Salary: $26/hour (no more than 20 hours per week only)
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Location: Hybrid model (flexible time on Mon-Wed between 8:00 am - 8:00 pm EST)
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To apply: Submit resume and transcript (cover letter is optional)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.

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Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and produc