Director, Campaign Execution - Toronto, Ontario

Only for registered members Toronto, Ontario, Canada

2 weeks ago

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Job summary

This is a hybrid role As Director of Customer communication execution excellence you'll lead a team focused on improving how we communicate with customers across multiple channels.

Responsibilities

  • Strategy Planning Develop and maintain strategic plans for customer communications and analytics Align data reporting and analytical tools to business goals Manage the execution of customer contact optimization strategies
  • Analytics Insights Oversee direct-to-consumer campaign execution that optimizes customer contacts Identify new data needs tools and processes to improve campaign effectiveness Share insights to broaden business understanding drive results
  • Relationship Management Act as the main contact for campaign execution including all initiatives impacting the execution of targeted communications related requirements Influence business partners to leverage data for growth Work closely with various business functions Marketing Technology Operations etc Leadership Lead a team of senior managers analysts Set clear goals coach team members manage performance Attract develop talent to support business career goals Manage resourcing ensure business is meeting their targets Mange external vendor relationships Change Management Promote fact-first mindset strategic decision-making Innovate advocate new analytics techniques Simplify processes reduce operating expenses Customer Experience Use data identify opportunities improve client experiences Ensure new processes are customer-focused Risk Management Ensure proper use access data Ensure all communications abide by appropriate regulations associated targeted customer communications Overseer regulatory risk governance for the businesses group

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