Associate Account Executive - Toronto, Canada - Quest Audio Visual Inc

Quest Audio Visual Inc

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB POSTING:
Associate Account Executive - Quest Audio Visual

Job Summary

Quest Audio Visual attributes its success to the strength of all the diverse talent throughout the different departments.

To build on this momentum, we are growing our Sales team and seeking an Associate Account Executive to join our team, reporting to the Senior Director of Growth and Engagement and assisting in executing key strategies to elevate client satisfaction and financial growth.

Responsibilities & Duties

Represent Quest Audio Visual as a Brand Ambassador in all clients facing opportunities
Support and collaborate with Senior Account Executive on key accounts to create detailed business plans to reach predetermined goals and financial budgets
Update and customize sales presentation templates for client events, and business partners
Remain in regular contact with your clients to understand and meet their needs throughout the event production cycle
Respond to complaints and resolve issues to the customer's satisfaction and to maintain the company's reputation
Keep records of sales and data up to date and accurate in CRM and in Order Processing software
Promote and present the company's creative av solutions addressing or predicting clients' objectives and RFP requirements
Provide professional aftersales support to maximize customer loyalty
Monitor project progress and report status updates to clients
Collaborate on maintaining accurate records and documentation for projects
Provide trustworthy feedback and aftersales support
Educate and guide customers to understand how to best leverage Quest AV as a Trusted Partner for their AV event production needs
Build longterm relationships with new and existing customers

Requirements and Skills

Experience in account management, or similar sales/customer service role
Knowledge of Events Industry and have practical event production experience
Proficiency in MS Office and CRM software (e.g. Zoho and Dynamics 365)
Proficiency in English
Communication and negotiation skills
Excellent communication/presentation skills and ability to build relationships
Time management and planning skills
Enthusiastic and passionate for the Live Events Industry.
Post Secondary education in sales, event management, or technical event production
Strong attention to detail and a professional attitude that is always willing to learn
Selfmotivated with a desire for personal and professional growth.
Creative thinker, initiator, and actionoriented in delivering commitments.
Strong team player and collaborator, and have a good sense of personal accountability

Note:

This job description is intended to convey information essential to understanding the scope of the Account Executive role at Quest Audio Visual.

It is not intended to be an exhaustive list of qualifications, responsibilities, and skills.