- Research and follow up on delinquent accounts (national and branch) in regards to billing, payments, credit memo, or other adjustments
- Processing customer refunds as required.
- Determine, justify and create credit/debit memos and write off adjustments.
- Process credit card links through Moneris online
- Assist with Advance Invoices
- Upload customer invoices online through a portal
- Support Collections team in resolving customer accounts
- Share the responsibility along with other analysts to responding timely to statement inquiries and other questions on the Accounts Receivable e-mail alias.
- Establish and maintain strong working relationships with Venue partner accounting team as well as other Encore departments and team members by providing outstanding customer service and responsiveness to all inquiries.
- Provide routine or specific reporting to meet customer requests, contractual requirements, or internal activity/revenue reporting
- Projects include audit support, month end tasks and other duties as assigned.
- High School diploma, some college a plus or equivalent experience
- Basic accounting experience
- Accounts Receivable experience
- Intermediate computer
- Thorough knowledge of Excel, Word and Intacct
- Must have good oral and written communication skills along with good customer relation skills
- High School diploma
- Excellent verbal skills, including negotiation skills
- Advanced computer skills with an emphasis on Microsoft Excel.
- Highly motivated
- Self-directed
- Performance driven
- Keen attention to detail
Accounts Receivable Clerk - Toronto, Canada - Encore
Description
Position Overview
The Accounts Receivable Specialist is responsible for providing customer service support in regards to account reconciliation across several divisions for both branch and national accounts. In addition, this person will provide reports/analysis to our customers/Collections team and work on special projects as assigned. This position reports to Accounts Receivable Supervisor.
Key Job Responsibilities
Account Reconciliations
Customer Service
Reporting
Special Projects
Job Qualifications
Competency Group
Physical Requirements
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.
Physical Requirements
Hours Per Day
Lifting Requirements
Frequency
Sitting
5-6 Hours
Lifting lbs*
Occasionally
Standing
2-3 Hours
Lifting 16 – 50 lbs*
Rarely
Walking
0-1 Hours
Lifting lbs
Never
Stooping
0-1 Hours
Lifting Over 100 lbs
Never
Crawling
0-1 Hours
Kneeling
0-1 Hours
Carrying Requirements
Frequency
Bending
0-1 Hours
Carrying lbs*
Occasionally
Reaching (above your head)
0-1 Hours
Carrying 16 – 50 lbs*
Rarely
Climbing
0-1 Hours
Carrying lbs
Never
Grasping
0-1 Hours
Carrying Over 100 lbs
Never
Auditory/Visual Requirements
Frequency
Pushing/Pulling Requirements
Frequency
Close Vision
Continuously
Pushing/Pulling lbs*
Occasionally
Distance Vision
Continuously
Pushing/Pulling 16 – 50 lbs*
Rarely
Color Vision
Continuously
Pushing/Pulling lbs*
Never
Peripheral Vision
Continuously
Pushing/Pulling Over 100 lbs
Never
Depth Perception
Continuously
*Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously
Work Environment
Office
Work is performed primarily in an office environment or from your home office depending on circumstances and every effort will be made to accommodate the employee and employer. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.