Cloud Solution Architect, Azure Infrastructure - Toronto, Canada - Microsoft Canada

Description

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

We are looking for a highly motivated and passionate Cloud Solution Architect, Azure Infrastructure (Infra) focusing on Azure Infrastructure Innovation to join the Customer Success Team. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will leverage your technical expertise to help customers to realize their objectives.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience

Additional or Preferred Qualifications (PQs)

• Business Value: The ability to convey the business needs and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.
• Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
• Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
• Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said.
• Technical knowledge in Well Architected Framework/Cloud Adoption Framework (WAF/CAF), Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.

Find additional pay information here: Canada pay information | Microsoft Careers

Responsibilities

Customer Centricity

• Gather customer insights to map solutions and services with customer business outcomes.
• Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.
• Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable IP.
• Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
• Contribute to customer satisfaction by providing a positive customer experience.

Business Impact

• Identify opportunities to expand and accelerate cloud consumption, drive business results, and help customers get value from their Microsoft investments in alignment with the Customer Success Account Management team or other Account team members.
• Identify issues and advises customers to operate and optimize performance in accordance with Microsoft best practices.
• Resolve customer blockers to accelerate consumption by leveraging technical expertise and knowledge of Microsoft solutions, escalate to support and engineering as appropriate.
• Use CAF Landing Zones to rapidly enable migrations and help build customer resiliency.

Technical Leadership

• Learn modern technologies or services aligned to business objectives.
• Obtain relevant accreditations and certifications.
• Share ideas, insights, and strategic technical input with technical teams and internal communities.
• Participate in external technical community events.
• Generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes.
• Drives opportunities for IP reuse, best practice sharing, and consumption acceleration.

Other

• Embody our culture and values