- Conducting daily monitoring of collection calls, texts, and emails, delivering well-documented feedback to both supervisors and managers.
- Generating reports and feedback tailored for management use
- Providing constructive feedback to supervisors and management, addressing observed trends from monitoring observations
- Identifying trends and training opportunities, making insightful recommendations for impactful changes.
- Fulfilling other assigned duties with dedication and efficiency, ensuring a comprehensive approach to supporting the team's overall objectives.
- High School diploma/GED, Post-secondary education considered an asset
- 1-2 years of customer service experience preferred, collection experience is an additional plus
- Intermediate-level proficiency in MS Office, focusing on Word and Excel
- Knowledge of provincial collections laws in Canada
- Ability to provide constructive and factual feedback, both written and verbal
- Excellent verbal and written communication skills
- Proactive mindset with a strong work ethic
- Ability to work with minimal supervision in a fast-paced, team-oriented environment
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Quality Assurance Analyst
Found in: Talent CA C2 - 5 hours ago
Mircom Group of Companies Vaughan, CanadaQuality Assurance Analyst · Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: ...
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Senior Quality Assurance Analyst
Found in: Talent CA C2 - 3 days ago
BMO Financial Group North York, Canada ContractCompany Overview · BMO is an organization driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on members of its team, to create lasting, positive change for its customers, its communities, and its people. By working together, innovating, and pushing bo ...
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Quality Assurance Analyst
Found in: Talent CA C2 - 5 hours ago
Mircom Group Of Companies Vaughan, CanadaSummary: · The Mircom Group of Companies is seeking a Quality Assurance Analyst for Fire, Communication, Automation and related smart building products. The successful candidate will be responsible for verification and stability testing of our products, and additionally will hav ...
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Quality Assurance Analyst- Platform
Found in: Jooble CA O C2 - 22 hours ago
Mircom Group of Companies Vaughan, ON, CanadaQuality AssuranceAnalyst · Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor ofintelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: f ...
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Quality Assurance Analyst
Found in: Talent CA C2 - 2 days ago
Jonas Software UK Markham, Canada Full timeDescription · : Quality Assurance Analyst · Jonas Software – Construction Division · Markham, ON · The Quality Assurance Analyst will be responsible to ensure the progressive enhancements to the legacy Jonas Software products meet design specifications and are within qualit ...
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Revenue Assurance Analyst
Found in: Talent CA C2 - 1 week ago
Rubicon Path Markham, CanadaPosition Summary · The analyst is accountable for the management, development and execution of the Business Intelligence (BI) & Revenue Assurance Program, Annual Rate Increases, operations dashboards, and reporting, and overall Gross Margin (GM) Integrity. · Key Responsibilities: ...
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quality assurance analyst
Found in: Jooble CA O C2 - 1 day ago
DUCA Toronto, ON, Canada Full timeDUCA's impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. · We are committed to providing you with the tools, support, and challenge you need to develop your career and achieve a healthy work ...
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Quality Assurance Analyst
Found in: Talent CA 2 C2 - 1 day ago
CB Canada Toronto, CanadaQuality Assurance Analyst · On behalf of our client in the Professional Services Sector, PROCOM is looking for a Quality Assurance Analyst. · Quality Assurance Analyst – Job Description · This position develops test plans, creates test case scenarios, executes test programs, a ...
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Quality Assurance Analyst
Found in: Jooble CA O C2 - 1 day ago
Score Media and Gaming Inc. Toronto, ON, CanadaAbout the Role & Team · As part of the QA team you will be responsible for delivering quality software solutions to millions of sports fans on a variety of platforms. You will also be advocating for quality throughout the SDLC by ensuring processes and best practices are being f ...
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Quality Assurance Analyst
Found in: Talent CA C2 - 4 days ago
Intelex Toronto, CanadaPosition Overview · As a Quality Assurance Analyst/Senior QA Analyst, you will define and develop test plans, test cases within a cross-functional agile team and contribute to the efficient and quality-oriented delivery of the Intelex platform. Grow into a domain expert and get ...
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Quality Assurance Analyst-Building Automation System(BAS)
Found in: Talent CA C2 - 2 weeks ago
Mircom Group of Companies Vaughan, CanadaQuality Assurance Analyst-Building Automation System(BAS) · Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries wor ...
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Quality Assurance Analyst-Building Automation System(BAS)
Found in: Talent CA C2 - 5 hours ago
Mircom Group Of Companies Vaughan, CanadaSummary: · The Mircom Group of Companies is seeking a Quality Assurance Analyst for our Building Automation System (BAS) and related smart building products. The successful candidate will be responsible for verification and stability testing of our products. · Key Responsibiliti ...
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Quality Assurance Analyst
Found in: Talent CA C2 - 5 hours ago
University Health Network Toronto, Canada Full timeCompany Description · The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education ...
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Quality Assurance Analyst
Found in: Talent CA C2 - 2 days ago
Teleperformance Toronto, CanadaOverview · Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, wi ...
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Quality Assurance Analyst
Found in: beBee S2 CA - 3 weeks ago
FIS Global Mississauga, Canada OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 0%At FIS, our technology and our people are moving forward. We advance the way the world pays, banks ...
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Quality Assurance Analyst- Platform
Found in: Jooble CA O C2 - 1 day ago
Careers at Intelex Technologies Toronto, ON, CanadaAs a Quality Assurance Analyst/Senior QA Analyst, you will define and develop test plans, test cases within a cross-functional agile team and contribute to the efficient and quality-oriented delivery of the Intelex platform. Grow into a domain expert and get knowledgeable on the ...
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Senior Quality Assurance Analyst
Found in: Talent CA 2 C2 - 1 day ago
CB Canada Toronto, CanadaSenior Quality Assurance Analyst · On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Quality Assurance Analyst. · Senior Quality Assurance Analyst – Job Description · Monitor service, productivity and assess efficiency levels within own function and ...
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Software Quality Assurance Analyst
Found in: Talent CA C2 - 3 days ago
TemboSocial Toronto, CanadaSoftware Quality Assurance Analyst - Position Filled · As a key member of our team you will be involved in both our product development lifecycle and client projects from start to finish. You will identify, analyze, and document problems within our products following a clearly d ...
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Quality Assurance Analyst- Platform
Found in: Jooble CA O C2 - 1 day ago
University Health Network Toronto, ON, CanadaThe University Health Network, where "above all else the needs of patients come first", encompassesToronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of researc ...
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Quality Assurance Analyst 3
Found in: Talent CA C2 - 22 hours ago
Bombarbier Toronto, Canada RegularAt Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel. · In your role, you will · ...
Quality Assurance Analyst - Richmond Hill, Canada - Money Mart Financial Services
Description
Company Description
Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 400 locations, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart brand and in Quebec as Insta Cheques and in United States as Money Mart and The Check Cashing Store.
Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.
We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundred & fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.
Job Description
GENERAL FUNCTION
The QA Analyst plays a crucial role in ensuring exceptional customer service by supporting adherence to established policies, procedures, call, text, and email compliance, as well as federal and provincial regulations within collection practices. Conducting consistent and objective analysis, the analyst enhances the quality of collection communication for the entire team. Accountable to all staff and management ensuring that all staff is adhering to call/text/email control and call/text/email quality expectations by providing timely feedback to supervisors and managers. Collaborating closely with collections supervisors, managers, and identifying trends and opportunities within customer service and collection negotiations, the QA Analyst actively contributes to the continuous refinement of processes.
RESPONSIBILITIES
Qualifications
EDUCATION
EXPERIENCE
SKILLS
Additional Information
Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.
Quality Assurance Analyst professionals in Richmond Hill
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Mike Montazer
Extensive years of Nuclear Project Management, with Engineering and Quality Assurance Management exp ...