Business Modeling Specialist - Montréal, Canada - Genetec

Genetec

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

What your day will look like:
The Business Modeling Specialist reports to the Manager, Voice of Customer. In this role, you will be responsible for the following aspects

Lead the business process modeling efforts for the key processes of the CX organization following the ArchiMate standards to build consistent and customercentric models, while also successfully showcasing dependencies between processes, systems, and departments
Leverage the mapped processes to identify areas of improvement, including data points required for reporting and analytics, and collaborate with the Business Operations Automation & Analytics team on the related improvement initiatives
Assist the Business Operations Automation & Analytics team with mapping the motivational, capability and value stream contexts for the various initiatives and change requests brought by the CX organization's departments
Meet with various CX stakeholders to review business model and process mappings, and ensure constant alignment with departmental and enterprise transformation objectives
Define and manage the roadmap for the mapping of key processes according to current business priorities, and ensure stakeholders are consistently informed of the progress
Maintain up to date all existing business processes mapped in collaboration with their stakeholders
Assist with the modeling efforts of the CX org's Business Motivation Models (BMM) by working with the CX management team to identify their departmentspecific objectives and map them following ArchiMate standards
Assist with developing and corroborating testing scenarios for new processes and changes to existing ones with the models to ensure all the proper tests have been established
Provide guidance and assistance on the modeling of the business architecture for projects lead by the CX org's business domains with the use of ArchiMate modeling language
Define and contribute to the guidelines and best practices for the Business Architecture of the CX organization while leveraging ArchiMate modeling language and Genetecspecific guidelines (ex: Syntax)
Adhere and contribute to the governance of the CX organization's business architecture, while ensuring alignment with Genetec's enterprise architecture as defined by its Architecture Governance Board
Ensure new processes and data requests are mapped according to ArchiMate standards, and that they are continuously updated by the teams involved
Support the goal of linking our CX business domains' architecture to the companywide Enterprise Architecture
Define, implement and manage a shared repository including our ArchiMate models to facilitate collaboration of the CX org in their business architecture and their link with other Genetec business domains' architecture
Grow the knowledge of Business Architecture and ArchiMate modeling language of the CX organization's teams
Grow the adoption of the ArchiMate modeling language by the CX organization for all business modeling efforts
Collaborate with the Business Operations Automation & Analytics team to oversee the governance of the CX organization's operational processes, modeling, tooling, reporting and analytics, as well as its customer data protection
Provide assistance with our active projects (e.g., with requirements gathering, purchasing (finding potential vendors, completing the Request for Proposal, etc.), completing proposal presentations for our Executive team, etc.)

About you:

Experience/Skills

Bachelor's degree in Computer Science, Information Systems or Business with an enterprise architecture background, or equivalent experience
Master of Business Administration degree would be an asset
5+ years of relevant working experience
3+ years or more experience working in Business Architecture or process modeling
Proficient in verbal and written communication skills in both French and English (fluent in both would be an asset)
Excellent modeling, analytical, conceptual, communication and presentation skills
Strong organizational skills
Customer oriented
Be able to work under pressure and meet strict deadlines
Motivated to work in a fastpaced environment
Be able to work in a team environment as well as independently

Ability to:

Produce business domain architecture artifacts (e.g., business process, strategy, capability and organization models, value streams, etc.) following ArchiMate modeling language
Translate business processes into ArchiMate process diagrams
Communicate ArchiMate models in easytounderstand terms to stakeholders, and tailor your message according to the targeted audience
Extract process improvement opportunities from the models in conjunction with their stakeholders
Identify signals and capture changes that will impact the architecture of supported business domains
Teach business modeling concepts to the users of supported business domains
Promote and respect the governance o