Coordinator - College Print Services - Victoria, Canada - Camosun College

Camosun College

Verified Company

Victoria, Canada

6 seconds ago

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Sophia Lee

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Description

GENERAL

Reporting to the Manager, Bookstore, Print & Graphic Services, the Coordinator is responsible for the day-to-day staffing and operation of Print Services.

This position supervises the print services full-time, part-time and casual staff; oversees the smooth operation of all print shop services and college printer fleets on two campuses.

This position also assists the Manager in long-term planning for Print Services at Camosun College.

TYPICAL DUTIES

Supervises, schedules and assigns tasks to Print Services staff (as appropriate to their job descriptions) to accommodate fluctuating workloads; assesses workload and brings in part time staff as needed;
Uses problem solving and conflict resolution techniques to ensure effective, productive and positive work environment including appropriate responses to unforeseen circumstances;
Liaises with HR, union representatives and management to ensure matters related to collective agreements are handled in an appropriate and consistent manner;
Recommends approval of vacation, time off, professional development requests or leave of absence for Print Services staff in consultation with Manager
Brokers, orders, and coordinates print or finishing production that must be sent to external service providers;
Coordinates the work of internal and external service providers, as necessary, to complete complex print jobs;
Responds to questions and provides assistance on related equipment or system to resolve problems in a timely manner; liaises with IT Services and/or external suppliers as required
Ensures WCB safety standards for Print Services are adhered to and ensures Material Safety Data Sheets are updated as necessary;
Uses judgment and creative problem solving to resolve issues or complaints referred by staff or clients;
Brings forward issues related to procedure and policy development that require broader consultation and consideration to the Manager;
Develops and maintains, with assistance from or completion by Print Services staff, informational materials for endusers on applicable equipment and processes
Takes a leadership role in being knowledgeable about the functions, business processes and changes within Print Services, and communicates these to workgroup members;
Initiates and leads staff meetings as needed;
Contributes to decision making and planning related to department policy, business processes, equipment needs and setting new directions within Print Services offerings;
Participates in identifying technical support requirements, both internal and external, that are needed to support business processes
Demonstrates and mentors for service excellence as well as coaches employees to meet service expectations; promotes and supports an effective working relationship with clients;
Liaises with other institutions, professional organizations, and external service providers as appropriate;
Ensures supplies and inventoried forms are kept within operating levels;
Creates and maintains statistical reports on production volumes; designs and updates appropriate record and filing systems;
Calculates and provides cost estimates for print jobs requiring specialty printing, finishing or any project outside of the department's normal workflow;
Approves payment of invoices for received supplies

In collaboration with the Manager

Develops the hiring process and selection criteria, in accordance with collective agreements, to meet service expectations and position requirements
Assists the Manager in the creation and updating of Print Services job descriptions;
Defines performance objectives for staff members and assist staff in meeting these objectives through professional development opportunities as required;
Conducts employee performance reviews in accordance with college practice;
Monitors automated printer/copier data tracking system as required to ensure billing and reporting processes are maintained; generates periodic and/or adhoc reports as requested by manager
Works with manager to monitor expenditures to ensure Print Services stays within budget; follows up on questionable entries and reports budget concerns to manager;
Prepares reports on expense figures from previous year and projected increases or decreases to be used in budget development process;
Works with manager to prepare detailed annual purchase requests for supplies, maintenance contracts, services, capital expenditures and leases;
May be called upon to perform the primary duties of one of the following positions: Supervisor-Graphic Services, Bindery Operator, or Print Production Operator as required.
Performs other related duties similar in scope and complexity

QUALIFICATIONS
Two year diploma in related computer programs plus eight years related experience in a varied small press or copy shop environment, three of which have been at a supervisory or leadership level, or an equivalent combination of education and experien