Checkpoint Manager - Edmonton, Canada - GardaWorld

GardaWorld

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Watch your career take flight at GardaWorld
We are currently recruiting

Checkpoint Managers
for the

Edmonton International Airport
to ensure the smooth delivery of airport screening operations through effective leadership and guidance of Screening Officers.

GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering screening services in 28 airports across Canada.

As a Checkpoint Manager, you are responsible to ensure airport screening operations are delivered according to the service requirements set by our client, CATSA, and to provide the best screening experience for passengers while maintaining full procedural compliance.

Responsibilities:

Provides First in Class service through effective and efficient screening operations
Ensures checkpoint operations are in compliance with service level requirements and GardaWorld procedures, policies and programs
Guide Screening Officers through Standard Operating Procedure decision making and procedures
Addresses nonroutine screening situations as they arise and acts as the point of escalation for: handling complaints, unruly passengers, special requests, explosive detection trace alarms, nonpermitted items, dangerous goods, VIPs, etc.
Manages incidents at the checkpoint as they arise, and implements contingency and emergency procedures to maintain integrity of operations and reconcile incidents
Monitors checkpoint performance and actively determines shift assignments and staff deployments.
Develops an effective daytoday, transactional working relationship with CATSA, the airport authority, union and airlines to effectively balance and meet their requirements
Ambassador for a progressive work environment and a positive travel experience for passengers

Requirements:

Skill Requirements:

Strong teamwork abilities and interpersonal skills
High level of comfort dealing with a variety of customer interactions and escalations
Effective communicator with the ability to listen attentively and maintain respectful and cooperative relationships with passengers, employees and coworkers
Leadership necessary to handle onthespot decisions and ability to act calmly under pressure
Highly organized and results driven individual who is able to prioritize and handle multiple tasks
Ability to work within a structured, highly regulated environment
Full fluency in English
A valid Drivers License

Assets:

Knowledge of Key Performance Indicators and Quality Control
Fluency in French

Eligibility Requirements:

Must be a Canadian Citizen or a Permanent Resident
No previous criminal background for which a pardon has not been granted
Available to work and commute day and night shifts, including weekends and statutory holidays
Ability to obtain a security clearance and successfully complete a background check
Physical requirements include but are not limited to standing for long periods of time

Additional Notes:

Travel may be required for training. Other travel may be requested when assistance is required at other airports.

Applicants must clearly demonstrate in their resume that they meet all requirements. Failure to provide sufficient and clear information will result in disqualification.

AP20