Retail Service Assistant - Etobicoke, Canada - Humber

Humber

Verified Company

Etobicoke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Retail Service Assistant, Campus Services - FT Support

Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience.

Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education.

Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details:

Position Title:
Retail Services Assistant

Status:
FT Support

Hours:37.5 hours per week

Faculty/Department:
Campus Services

Campus/Location:
North Campus

Salary:
Payband D (Min $ Max $28.52)

What you will do:

Under the direction of the Associate Director, Ancillary Services, and Manager, Campus Dining & Retail Services, the Retail Services Assistant supports the day-to-day operation of Ancillary Services; including the Campus Dining & Retail Services Office and Linx Lounge.

The Retail Services Assistant will provide administrative assistance during peak periods, including, but not limited to, financial reconciliations, requisitions, journal vouchers for chargebacks, facilities work orders; and meticulous record keeping of transactions and reimbursements on a daily, weekly, and monthly basis.

The incumbent will also aid the Central Events Office as required. This may include venue inspections and follow-up with internal service providers as appropriate.

The Retail Services Assistant will be responsible for the maintains daily operation of Linx Lounge, including leading student and client engagement initiatives that align with Humber's institutional values of Courage, Innovation, Equity, Sustainability, and Health and Well-Being.

Effective ongoing communication with the Campus Services team is essential in ensuring student/guest service standards are met.

The incumbent must employ a deep understanding of college policies and privacy legislation (i.e., FIPPA, PHIPA) as it pertains to this role.

Duties also include:

Conduct pricing audits at the food retail locations, as necessary.
Assist in the reopening of Linx Lounge (Fall 2023).
Oversee the daily operations of Linx Lounge
Monitoring OneCard accounts for discrepancies and monitoring and rectifying any issues.
Generate spreadsheets using excel and compile data for reports as required,
Assist with the Central Events Office as needed, for example. verifying special room setups and/or catering orders have been delivered/executed as required
Contribute to and foster collaborations between Ancillary Services and Support Humber's Sustainability office i.e., #ReuseHumber, Fairtrade Campus designations, Low Waste Catering, etc.
Lead Customer Engagement initiatives and assist with marketing campaigns.

What you bring to the role:

Education
1-year certificate or equivalent in Administration or Hospitality (2-year diploma in Hospitality, Restaurant Management or Finance/Administration, or equivalent combination of work experience and education)

Experience
2 years of Food, Retail, or Business experience.

Skills

Excellent customer service skills
Ability to respond to shifting priorities as they emerge and demonstrated ability to work with frequent interruptions
Sound judgment
Report generation and presentation skills
Experience with Banner Finance is considered an asset
Intermediate level of experience with Microsoft Office Suite (particularly Excel and Outlook)
Demonstrated experience in overseeing daily operations in a Retail and/or Customer Service environment; including experience supervising others
Customer engagement
Organization skills
Retail experience
OneCard, ITC software knowledge is considered an asset

What's In it for you?

An opportunity to have an impact with a postsecondary institution, poised to do great things.
Diverse, hardworking, committed team of people who care about each other.
Tools and technology that will allow you to succeed at your job.
Amazing perks
Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted.

Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion
Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with de