Service Advisor - North Vancouver, Canada - Cam Clark Ford Lincoln North Vancouver
1 week ago
Description
An excellent opportunity with a quickly growing, dynamic business
The Cam Clark Auto Group is seeking a Service Advisor for our Cam Clark Ford location in North Vancouver, BC.
You will be accountable for:
- Answer phone calls and schedule customer appointments.
- Discuss details of requested service with customers (i.e. What is involved, length of time required).
- Telephone customers to remind them of upcoming appointments.
- Communicate customer feedback to service advisor or service manager.
- Control incoming customer traffic by assigning customers to service advisors.
- Inform customers of expected wait times.
- Inform service advisors of upcoming appointments and schedules.
- Make changes to customer information in the database as required.
- Schedule first service appointment for newly sold vehicles.
- Coordinate shuttle services for customers as required.
- Explains benefits of fixed appointment.
- Check system for outstanding recalls, in service dates and extended warranty and vehicle.
- Contact special order parts customers and confirm appointments, or if parts have not arrived re
- Other Duties as assigned.
- Confident and professional phone manner
- Strong computer and Internet skills
- Detailoriented and excellent organizational and multitasking skills
- Strong record of positive customer satisfaction results
- Excellent problemsolving and conflict resolution skills in order to resolve customer issues.
- Proven ability to work cohesively with employees and managers as part of a team.
We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.
Job Types:
Full-time, Permanent
Salary:
$60,000.00-$80,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Onsite parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- service advisor: 1 year (required)
- Customer service: 1 year (required)
Work Location:
In person
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