Customer Solutions Expert - Whitehorse, Canada - NorthwesTel

NorthwesTel
NorthwesTel
Verified Company
Whitehorse, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

This position is responsible for supporting the retail and wholesale sales teams by designing telecommunications solutions to meet customer requirements, analyzing solution economics, and by articulating the value to help customers to meet their business needs.

This position has input and influence on the Capital Budget, on the Sales Support operating budget, and on product services planning and implementation as performed by Marketing.

This position has no direct reports.

Employment Equity

Specific Accountabilities

  • Provide quotes on a variety of customer requests addressing both the shortterm immediate needs of the customer and their longerterm network/telecommunications requirements. This would include performing analysis of alternatives, costing, design, and strategic recommendations. Solutions would include a combination of tariffed and/or special assembly services (nontariffed services).
  • Consult with Account Executives, Account Managers, Northwestel affiliates, and clients to prepare the technical and business needs of the client account plans and major proposals (i.e. develop the economic basis for both Northwestel and the client).
  • Coordinate the design and implementation of accepted client projects to a stage where the handoff is made to engineering/operations.
  • Provide feedback to Product Managers and others on product evolution and new product requirements for the perspective of the customer.
  • Liaise with equipment suppliers (to assess technical compatibility of solution, to determine availability of equipment and to prepare pricing for quotations to customers), systems architects (on network and systems compatibility), telecommunication consultants (who represent the client) and Product Managers.
  • Participate in special projects, as assigned, from time to time.
  • Actively participate in the Health & Safety program by working in compliance with OH&S Acts and Regulations, completing required training and reporting immediately to your immediate Manager or your Workplace Health and Safety Committee any workrelated hazards and concerns.
  • Each incumbent is expected to become an expert in an area or areas (such as data/wireless networking, key systems/PABX, access, radio/satellite, site/space/power) to support the Sales function, i.e. become an internal resource and share this knowledge accordingly.
Knowledge And Skills Required

  • Alternate combinations of education and work experience will be reviewed on an individual basis.
  • Strong interpersonal, communication (oral, written and presentation), negotiation, analytical (e.g. cost/benefit analysis), organizational and project management skills;
  • Networking certifications (e.g. CCNA, CCDA and/or CCDP) will be considered as assets.
  • Experience with IP Networking, radio/satellite will be considered an asset.
  • Relevant experience with Workplace Health & Safety Committees, or knowledge of the elements of a health and safety program or health and safety regulations in Canada will be considered an asset.
  • As a safety conscious COR Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement._
What We Offer You

  • Health & Wellness Benefits, Pension Plan, Discounts
  • Team Incentive Bonus
  • Paid Vacation with a Vacation Travel Allowance
  • Work-Life Balance
  • Community Involvement
Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.


Qualifications:


Skills:


Preferred

  • Intermediate_

Technology

  • Intermediate_

Routers

  • Intermediate_

Network Technologies

  • Intermediate_

Network Security

  • Intermediate_

Network Architectures

  • Intermediate_

Mitel Voice Switching Equipment

  • Intermediate_

IP networking

  • Intermediate_

LAN/WAN

  • Intermediate_

Internet System

  • Intermediate_

Enterprise Networking

  • Intermediate_

Economics

  • Intermediate_

Digital Radio Systems

  • Some Knowledge_

Data/IP equipment

  • Intermediate_

Data/IP

  • Intermediate_

Business Modelling

  • Intermediate_
Behaviors


Preferred

Functional ExpertDetail Oriented
:
Capable of carrying out a given task with all details necessary to get the task done wellTeam Player
: Works well as a member of a groupInnovative***: Consistently introduces new ideas and demonstrates original thinkingMotivations


Preferred

Entrepreneurial Spirit:
Inspired to perform well by an ability to drive new ventures within the business
Financial: Inspired to perform well by monetary reimbursement
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside helpEducation


Preferred

  • Bachelors or better in Business Administration or r
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