Operations Leader, Patient Services - Mississauga, Canada - HCCSS Mississauga Halton | SSDMC de Mississauga Halton

Description

Job Description:


Operations Leader, Patient Services - Community Teams - SWM, SE, OAK HH MIL*****
Competition #: FY


Date Posted:
February 16, 2024


Date Closed:
Until Filled


Start Date:
as soon as possible


Reports to:
Director, Patient Services


Category:
Temporary Full-Time until February 14, 2025


Team:
Community Teams - South West Mississauga (SWM); South Etobicoke (SE); Oakville, Halton Hills and Milton (OAK HH MIL)


Primary assigned location:
Mississauga Office North Sheridan Way


If so, look at this rewarding career opportunity, working alongside a supportive and collaborative team of over 8,000 regulated healthcare and other professionals. We are amid a momentous time for healthcare in Ontario as we move to a more connected healthcare system through the Ontario Health Teams model of care.

What do we offer?


We know wellness is supported by work-life balance.
In an inclusive culture committed to supporting your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a worldclass defined benefit pension plan

***Reporting to the Director, Patient Services, the Operations Leader, Patient Services
- Community Teams is responsible for organizing, coordinating, leading and supervising day-to-day operations of the
Community Teams and supporting the placement function across teams. The Operations Leader is expected to provide leadership by example and aim to improve the team's performance by matching skills and resources to ensure the right work is in the right hands. This position will facilitate a service environment that promotes quality care to patients and caregivers in the communities, resulting in positive patient outcomes and a satisfying work environment.

What will you do?


Operational Leadership

• Provide coaching and mentorship for staff, oversee volumes, flow and timing, address any patient concerns related to placement and ensure that all documents are being completed correctly.
• Coordinate staff and business processes on a day to day operational basis for the team
• Participates and assists the Manager with attendance management
• Identifies staffing requirements in collaboration with the Patient Services Manager, to ensure adequate staffing levels
• Makes changes to the daily schedule as required, to address patient volumes and absenteeism
• Reports to the Manager, Patient Services issues related to performance to ensure staff meet quality standards, individual job performance expectations; and ongoing staff development requirements
• When staff issues arise, assists Manager in collecting information on the presenting issues, and contributes to the outcomes and plan, where required.
• Performs scheduled audits to determine quality of assessment and care planning, including appropriate documentation using established audit tools and ensuring quality assurance.
• Under Manager's direction, participates in the development of performance review documentation, participates in and/or conducts staff performance reviews
• Participate in interviews for Team Assistant and Care Coordinator positions.
• In collaboration with the Manager, interprets and implements organizational policy, collective agreement and any legislation applicable to patient care
• Identifies gaps in information necessary for the effective management of the team and evaluates the need to other departments for metrics development and implementation in collaboration with the Manager, Patient Services
• Authorizes staff time sheets, Requests for Leave/Time Request Forms, and/or expense claims
• Participates in implementing operational initiatives to meet identified performance indicators
• Supports other frontline roles, including Clinical Practice Lead, to create opportunities for professional development and growth

Patient Care Delivery

• In collaboration with the Manager, identify gaps in placement processes and communicate the challenges and potential solutions to the Leadership team
• Monitor the ongoing effectiveness, efficiency, and quality of placements through tools such as report analysis, patient surveys/feedback, chart audits, documentation reviews, and performance evaluations
• Work with the Manager and team to effectively manage and resolve patient and stakeholder complaints
• Assist the Manager with reviewing, investigating, and closing of ETMS events of low and medium risk
• Work with system partners, including Long-Term Care Homes, Hospitals, Community Service Sector, Primary Care, and others, to develop system solutions that benefit patient and caregiver outcomes and experience
• Use professional judgment, problemsolving, and mentoring skills to support and assist staff to analyze and respond appropriately to complex patient care situations

Leadership

• Participate in the development and successful i