Bilingual Representative, Customer Service - Toronto, Canada - First National Financial

First National Financial

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Working together to be our best

First National is Canada's largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988.

Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members.

Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

We are hiring a Bilingual Representative, Customer Service

Reporting To:
Manager, Customer Service

**Full-Time/Part

Time**: Fulltime

Posting Date:
May 11, 2023

Closing Date:
May 26, 2023

Hours of Work: 12pm - 8pm

Grade: 4

Office Location:
Hybrid - Toronto Great location Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities

Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The Bilingual Customer Service Representative is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

Proactively engage with First National clients to deliver outstanding service, making every client interaction an exceptional one
Handle between 40 to 60 interactions a day
Assist our clients by educating them regarding our products and services and promoting our online services
Resolve client concerns at first point of contact by means of creative solutions backed by sound decisionmaking skills
Process transactions to fulfill client requests and ensure an endtoend customer experience
Exceed customer expectations while complying with policies, practices, and procedures
Ensure client privacy is protected at all times

The Requirements Needed:

Post secondary education and/or equivalent work experience preferred
Mortgage experience an asset
Competency in MS Office; capacity to learn new technologies/systems
Strong verbal and written communication skills
Friendly, outgoing personality
Excellent telephone manner
Demonstrated flexibility to adapt to a constantly changing environment.
Ability to resolve problems, strong attention to detail, critical thinking
Demonstrated team player, responsible, reliable and adaptable
Bilingualism (French, English) required interactions with Englishspeaking customers or partners

Why join First National?

Bright open concept office environment
Large kitchens with a coffee and latte maker to enjoy at no cost
Supportive teamwork focused environment
Collaborative entrepreneurial spirit
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year
Extensive training programs to set our employees up for success

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

FNLOON