Service Advisor - Calgary, Canada - Euroworks
Euroworks
Calgary, Canada
Verified Company
2 weeks ago
Description
SERVICE ADVISOR
- *Department
:Service
Description:
As the primary contact for our service customers, a Service Advisor also creates the impression of our brand. Because of this, they play a very important role in promoting and ensuring a high level of customer satisfaction.
A Service Advisor contributes to the operational effectiveness of the Service department and to positive feedback/results by promptly and warmly greeting customers, enhancing the sale of labor and parts and advising and providing recommendations and estimates for the diagnosis of vehicle problems.
Duties & Responsibilities:
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greet customer:
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conduct active vehicle side service consultation:
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document any customer concerns:
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recommend necessary service and promote the sale of labor, parts and accessories:
open repair order based on appointment information and any additional information provided by the customer during check-in:
provide estimates as needed, maintain consistent contact with the customer for the duration of the vehicle repair by updating on the status of their vehicle and contact customer for additional work and promote sale of labor, parts and accessories:
discuss repairs with Technicians and keep updated on the status of vehicles:
review the invoice with the customer and ensure vehicle is ready for pickup, arrange alternate transportation for customers while their vehicle is being serviced if needed:
schedule appointments for customers and follow-up on ordered parts and open work orders, handle calls regarding technical and service related
inquiriesQualifications:
- post secondary diploma/degree in business or equivalent experience, minimum of 1 yrs experience in a customer service role, prefer in a luxury automotive environment, automotive workshop process and product knowledge, ability to negotiate and sell, ability to communicate technical information in a simple manner, ability to perform under pressure and pay attention to detail, exceptional customer service skills with the desire to exceed customer expectations, excellent interpersonal, presentation and relationship-building skills, ability to demonstrate empathy and respond to others, strong organizational and prioritization skills with the ability to multitask, excellent problem solving and conflict resolution skills, willing to learn more as a part of further personal development, the ability to effectively respond to and meet the needs of a diverse client base, computer skills
Salary:
$40,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Work Location:
In person
