Customer Service Representative/représentant(E) Du - Pointe-Claire, Canada - Dixon Group Canada Limited

Dixon Group Canada Limited
Dixon Group Canada Limited
Verified Company
Pointe-Claire, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Dixon is a world leader manufacturer and distributor of hose fittings, related accessories, and tank truck products. We are proud to have been in manufacturing since 1916 and we are looking for great people to continue the journey into the next 100 years. As a global, family-owned company we focus on providing quality products, rapid delivery, and superior customer service.

Join our diverse, dedicated, and engaged team and make the right connection for your career. In addition to other benefits, Dixon provides group health insurance, retirement savings plan, profit-sharing, paid time off, and employee and family assistance program. Employees are provided on-the-job training, online learning resources, leadership training, and opportunities for advancement.

**About The Job**:
We are looking for a team player who is excited about the work they do to join our Distribution team in Pointe-Claire, QC. Reporting to the Branch Manager, the **Customer Service Representative** will be responsible for providing world-class service to both external and internal customers. The incumbent will be responsible for handling sales, product, and service inquiries, customer orders, and other customer service needs.

**Responsibilities**:

- Represent the company in a positive, courteous, and professional manner
- Coordinating with sales for quotes, inquiries, and other customer needs
- Follow up with customers to ensure customer satisfaction
- Provide solutions to customers in a timely manner
- Customer file maintenance
- Learn and possess industry, company, and product knowledge
- Collaborate with and support the efforts of the outside sales team
- Identify customer improvement needs and areas to upgrade products

**Competencies**:

- Exceptional telephone sales skills and a proven track record in outstanding customer service
- Must be self-motivated and capable of working with minimum supervision
- Must have a positive and friendly attitude and a strong desire and willingness to learn and upgrade skills
- Excellent organizational and active listening skills
- English and French communication skills, both written and verbal
- Adaptable, proactive mindset
- Strong critical thinking skills and the ability to creatively problem-solve
- Strong ability to work independently and in a group setting
- Committed to establishing and promoting best practices and standards for the customer experience, with a drive to constantly improve

**Qualifications**

**Behaviors - Required**

**Enthusiastic**: Shows intense and eager enjoyment and interest

**Dedicated**: Devoted to a task or purpose with loyalty or integrity

**Detail Oriented**: Capable of carrying out a given task with all details necessary to get the task done well

**Team Player**: Works well as a member of a group

**Loyal**: Shows firm and constant support to a cause

**Motivations - Preferred**

**Goal Completion**: Inspired to perform well by the completion of tasks

**Ability to Make an Impact**: Inspired to perform well by the ability to contribute to the success of a project or the organization

**Self-Starter**: Inspired to perform without outside help

**Education - Required**

High school diploma or equivalent

**Experience - Preferred**

2-3 years: Customer Service/Administrative experience

Dixon est une grande file mondiale dans la fabrication et la distribution de raccords et d'accessoires de boyaux et de produits de camions-citernes. Nous sommes fiers d'être dans le secteur manufacturier depuis 1916 et nous sommes à la recherche de personnes formidables pour continuer avec nous ce voyage pour les 100 prochaines années. En tant qu'entreprise familiale mondialement reconnue, nous nous concentrons à fournir des produits de qualité, une livraison rapide et un service à la clientèle supérieur.

Joignez-vous à notre équipe diversifiée, dévouée et engagée et établissez un bon lien pour votre carrière. Dixon offre une assurance-maladie collective, un régime d'épargne-retraite, une participation aux bénéfices, des congés payés et un programme d'aide aux employés et à la famille, en plus d'autres avantages. Les employés reçoivent une formation sur place, des ressources d'apprentissage en ligne, de plus une formation en leadership et des possibilités d'avancement.

**À propos Du Travail**:
Nous sommes à la recherche d'une personne enthousiaste pour rejoindre notre équipe de distribution à Pointe-Claire, QC. Le **représentant(e) du service à la clientèle** sera sous la supervision du Directeur de la succursale, et sera responsable de fournir un service de qualité aux clients externes et internes. La personne sera chargée de renseigner les clients sur les commandes, les ventes et les produits.

**Responsabilités**:

- Représenter l'entreprise de manière positive, être courtois et professionnel
- Traiter les commandes des clients par courriel, téléphone ou fax
- Répondre aux demandes de soumission, d'informations et les autr
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