Customer Support Representative - Ancaster, Canada - Steeped Tea

Steeped Tea
Steeped Tea
Verified Company
Ancaster, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Description
It all started with a cup of tea.


And 15 years later, Steeped Tea - now Sipology - has become North America's prestige tea brand, while remaining the same family business that empowers a talented and diverse community of Sipologists to make their dreams come true every day.

We are proof that a single cup of tea can change your life.


That's where you come in.


Reporting into the Consultant Success Manager, you'll succeed in this role if you always seek to put yourself in the consultant's shoes and do whatever is necessary to help them succeed.

You're responsive and knowledgeable and are driven to help our consultants succeed, because you know that when they find success, so do we all.


We'll look to you to:


  • Understand problems at hand using empathy and patience
  • Bring a high level of oral and written communication skills
  • Research, explore, and work independently with confidence
  • Keep entrepreneurs continuously informed about the resources available to help them grow their business
  • Think on your feet and problem solve to guide others to success
  • Be an active member of a dynamic team

Specific Responsibilities will include:


  • Become the 'go to' person for our consultants in the field whenever they need help
  • Be professional, courteous, and patient on the phone
  • Make outbound phone calls to welcome, encourage, or congratulate our consultants in a timely manner
  • Become a tea and product expert
  • Promote marketing incentives through the department's daily activities
  • Process / troubleshoot order submission, returns, and payment issues
  • Present personal key performance indicators to your manager on a weekly basis
  • Manage your time to control the inflow of consultant inquiries to ensure timely responses
  • Prioritize, work independently, and use sound business judgment to make decisions
  • Perform assigned tasks in Sipology software and test platform for functionality
  • Become an internal expert on Flight, our software platform

What We're Looking For

  • 2+ years of customer service experience in a fastpaced, ecommerce environment
  • Membership or guest services experience preferred
  • Experience in a direct sales environment is an asset
  • Strong computer skills, specifically experience working in advanced CRM and ticketing systems
  • High school diploma
This is a full-time, permanent position working Monday - Friday, 9:00am - 5:00pm. Please note this is a work-from-home (WFH) opportunity. We offer an attractive total compensation plan, with comprehensive group benefits and vacation.


We value and invest in professional development, and as a high-growth company, offer significant opportunities to learn new skills, participate in new business initiatives, and grow your influence and role in the company over time.

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