Help Desk Tech - Vancouver, Canada - Ballard Power Systems Inc.

Ballard Power Systems Inc.
Ballard Power Systems Inc.
Verified Company
Vancouver, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Responsibilities:


  • Answers, evaluates, and prioritizes requests for assistance from users relating to hardware, software, networking and other communication technologies e.g. telephone, voice mail, AV, and mobile devices. Provides technical support and problem resolution across company in person or over the phone Handles problem recognition, research, isolation, resolution and follow up, referring more complex problems to supervisor or technical staff. Test fixes to ensure problem has been adequately resolved Install, setup and configure computer and communications hardware and software for adds, moves, changes and upgrades. Creates network accounts, changes, and deletions in AD environment Log Helpdesk interactions in the ticket system, including follow up with endusers to ensure complete resolution is logged Maintains appropriate documentation for team and end users Support IT Equipment lifecycle tasks, including deploy, upgrade, repair, replace and decommission, and maintain up to date inventory Maintains knowledge of current technological developments/ trends in areas of expertise. May review and make recommendations on proposals for hardware or software acquisitions. May liaise with software and hardware vendors to request service regarding defective products.

Requirements:


  • Computer/technologyrelated degree,
  • 14 years of relevant computer experience,
- proven ability to communicate effectively (written and verbal) or equivalent combination.

  • Indepth knowledge of MS Operating systems, O365, and networking principles
As a Ballard employee, we want you to feel valued and appreciated for your efforts. That's why we offer a competitive benefits package in addition to a performance-driven compensation philosophy. From bonuses to benefits, our people work hard and we believe they should be rewarded for it.

  • Extended health and dental benefits and employee assistance program
  • Paid time off
  • Retirement plan matching
  • Onsite fitness facility & yoga classes
  • Extensive learning opportunities, catalog of development course offerings
  • People networks and mentorship programs (to name a few)

Note:
The incentive programs, benefits, and perks have certain eligibility requirements.

The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Our Values

Listen & Deliver | Quality. Always. | Inspire Excellent | Row Together | Own It
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