Assistant Manager, Customer Experience - Burnaby
1 month ago
Job summary
We are searching for a permanent Assistant Manager, Customer Experience to join our Customer Experience team.PBC's compensation program is built on a pay-for-performance philosophy rewarding both individual organizational achievements.
The typical hiring range for this position is $72 100 - $99 100 per year, with the starting salary determined based on combination of skills education experience internal equity.This role handles assists employees dealing difficult problem inquiries complaints.Key Experiences You Bring To This Role
University degree technical school diploma relevant field Business Administration Commerce Economics etc including or supplemented by courses leadership supervisionDemonstrated advanced proficiency MS Office software Outlook Word Excel PowerPointMinimum five years leadership experience call centre customer services industryFunctional technical knowledge customer service technologies system hardware softwareDemonstrated experience managing team customer servicesMinimum three years workforce management role Preference given CWPP designation equivalentIf you're excited taking opportunity invite apply today start conversation us about positionPlease apply website via while we thank all applicants their interest only short-listed candidates will contactedDiversity Equity InclusionPBC Indigenous Works employer choice Insurance Business Canada Diversity Equity Inclusion award winner one Canada's Greenest employers Canadian Centre Diversity inclusion CCDI employer partner Pride Work partnerWe strive workplace everyone feels valued employees feel empowered freely participate contribute race ethnicity gender sexual orientation religion ability education level parental status socioeconomic statusEqual opportunity employer welcome applications qualified candidatesTo request accommodation completing application testing interviewing participating employee selection process please direct enquiries Human Resourcesaccommodation requests reviewed confidentially case basisHuman Resources
Job description
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