Servicenow Release and Reporting Platform - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
ServiceNow Release and Reporting Platform Administrator

WHAT IS THE OPPORTUNITY?
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

WHAT WILL YOU DO?

Works closely with the ServiceNow Platform Owner, Product Owners and all other team members to plan, manage, and deliver Releases
Works with Project Managers to schedule project Stories within Platform and Product Team Releases
Manages burndown and velocity charts for or more ServiceNow Product teams using
Establishes the products development timelines, including escalations, to complete the Stories planned for each Release are on schedule
Holds postRelease assessments and recommends process improvements to the Agile and Demand process owners
Manages UI Changes with the usage of Web Technologies such as XML, HTML, SQL and integrations using REST, SOAP and API
Owns ROI measurement on the ServiceNow Now Platform by leading the creation of dashboards related to platformgenerated value
Maintains the definitions of key enterpriseKPIs based on ServiceNow data
Is responsible for accurate and timely reporting of key data based in ServiceNow
Develops dashboards, standard reports and Performance Analytics reports based on stakeholder criteria
Works with Platform Owner, Product Owners, and Process Owners to define, design, and mature business value practices and key KPIs
Liaises with stakeholders from data engineering to confirm viability and observability of KPIs
Champions the maturity and rigor of business value measurement throughout the organization
Set standards and governance for data collection related to value management and reporting
Liaises with owners and SMEs of other reporting tools to ensure they are accurately reporting data from ServiceNow

WHAT DO YOU NEED TO SUCCEED?

Must have (Basic Qualifications)

Minimum 5 years' experience working in the ServiceNow platform
Minimum 3 years' experience with Performance Analytics in ServiceNow
Excellent knowledge of the ServiceNow CSDB framework, CMDB and Asset structure
Excellent communication skills, clearly conveys information and ideas through variety of media.
Excellent analytical and problemsolving skills to resolve technical issues

Nice-to-have:

Experience in a matrix environment, such as a large, publiclytraded corporation
Ability to facilitate between and influence key decision makers
Strategic thinker with excellent interpersonal skills to work across functions and businesses

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
A worldclass training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

RC23

Job Summary
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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