Business Development Coordinator - Surrey, Canada - Mainland Ford
Description
Do you have what it takes to join one of Canada's Best Managed Companies?
Mainland Ford is seeking a customer service oriented individual comfortable with making inbound/outbound calls to join their team as a Business Development Coordinator.
About the Role
Reporting to the Fixed Operations Manager, the Business Development Coordinator initiates automotive services and repairs by utilizing both phone and internet strategies.
Schedule:
Full-Time**:Monday-Friday
Wage:
$18 - $20 per hour, based on experience
Primary Duties and Responsibilities:
- Efficiently help customers (internal and external) with the highest level of service
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to Service Advisors and/or Technicians
- Generate service appointments by following the TAG's Retention and Business Development Program
- To service all allocated Sales/Service inquiries in a prompt and effective fashion
- Prepare a detailed and accurate estimate of all service scheduled with client and ensure estimates are communicated to customers
- Conducting after service follow up calls
- Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file
- Remain abreast on all manufacturer maintenance schedules, updates and outstanding recalls
Qualifications:
- Previous experience as a Business Development Coordinator is preferred but not required
- A proven track record of success in sales and customer service
- Excellent interpersonal and relationshipbuilding skills
- Strong communcation skills
- Excellent customer service skills with the desire to exceed expectations
- Computer skills with proficiency in Microsoft Office
- Valid Class 5 or 7 BC driver's license with a clean driver's abstract
About Us:
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as "TAG", is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia.
We have been recognized as one of
Canada's Best Managed Companies 4 years in a row
We have also been awarded the Canadian Automotive Industry Laureate Award for Business Innovation**.
Careers with Trotman Auto Group provide:
- In-house training from our exclusive TAG University and TAG Leadership Academy
- Among the best pay in the automotive industry
- Great benefits for fulltime employees
- Advancement within TAG
- Closeknit team and exciting environment
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