Nando's Abbotsford Restaurant Manager - Nandos Chicken Abbotsford
Nandos Chicken Abbotsford
Abbotsford, Canada
Verified Company
3 weeks ago
Description
Position Title:
Restaurant Manager
Reports to:
Area Director
Location:
Restaurant based
OBJECTIVE
As a Restaurant Manager at Nando's, you are responsible for leading and managing a successful shift.
You will supervise the team on shift, ensuring a positive employee (we call them Nandocas) experience, while enabling a perfect Guest experience.
You will strive to consistently meet operational standards and enable the team to deliver on Guest expectations during your shift.
PRINCIPAL RESPONSIBILITIES
Your main responsibility as a Restaurant Manager is to lead your Nandocas on shift to ensure that your team delivers excellence in Guest experience.
This may include supporting Front of House Nandoca and Back of House Nandoca duties, along with executing necessary management Front of House andBack Office operations, systems and procedures.
PEOPLE
- Follow Nando's procedures as set out in the Nandoca Handbook;
- Get the team '
Fired up' by effectively communicating daily/weekly sales, product and
- Demonstrating Nando's 5 Values as a Supervisor, as well as when working in any hourly
- Promote teamwork by
Embracing Differences to enable your team to achieve your Casa's goals; - Ensuring Nandocas are Guestoriented,
Sparking Connections by being friendly, courteous and responsive to Guest needs; - Leading by example, showing your team how to provide exceptional Guest service with
Passion and Pride; and
- Act as a brand ambassador showcasing
Integrity for Nando's (and self) at all times.
Quality, Service, Cleanliness
- Follow critical standards for raw and finished product quality, service speed and cleanliness;
- Delivering fast, friendly and accurate service to all Guests;
- Maintain kitchen and restaurant areas to exceptional cleanliness standards; and
- Follow all food safety and hygiene requirements and practices at all times;
- Ensure uniform standards are met;
Workplace Health + Safety
Nando's is committed to ensuring the health and safety of all its Nandocas and Guests. As a Nandoca leading a shift, you have responsibilities.
These include:
- Inspire a culture of Health + Safety ensuring a safe work environment for Nandocas and
Family comes first;
- Actively support your Casa's Joint Health and Safety Committee (JHSC) as set out by provincial legislation, and the companyConduct or participate in safety audits/walkthroughs and ensure the Casa is free from any hazards or undue risks to health, both to Guests and Nandocas
Ensure all required Personal Protective Equipment (PPE) is used by all Nandocas where prescribed in a role;
Report all work related near misses, injuries and illnesses within 24 hours to your
Patrao/Operations Manager;
Casa Systems
- Follow directions for implementation of new products and procedures;
- Perform all assigned tasks and procedures efficiently and in a timely manner;
- Actively support local and national promotions to maximize sales potential;
- Assist in the completion of preparation, ordering, receiving, inventory counts (as required) as defined by your leader;
- Lead a shift with
Integrity by monitor and confidently coaching Nandocas (your peers) to ensure correct processes and procedures are being followed; and - Lead and delegate Nandocas to create an organised work flow.
Shift Supervisor Duties
- Open and close the Casa as per Nando's procedures;
- Manage the shift when the Patrao or Assistant Patrao is not on shift;
- Ensuring the team on shift demonstrates the appropriate steps of The Guest Journey in line with Nando's guidelines, and have the
Courage to coach when opportunities arise; - Ensure the completion of preparation, ordering, receiving, nightly inventory counts (as required) as defined by your leader;
- Assisting the Casa team to consistently deliver food of the highest quality to Nando's standard;
- Showcase
Courage to handle and resolve Guest complaints, with the aim of achieving
- Implementing marketing initiatives and promotions in accordance with provided guidelines;
- Taking appropriate steps to avoid running out of products during a shift;
- Ensuring all cash is handled with
Integrity, in accordance with the Nando's 'Handling the
- Ensure all Back Office Systems assigned to a shift are completed
REQUIRED STANDARDS
- Proven motivation to learn and grow with Nando's
- Demonstrates Nando's 5 values at heart
- Confident communicator (feedback + coaching) and showcases desire to lead o