Geotab (AVL) Customer Support - Dartmouth, Canada - Hitech Communications

Description

We are the Largest Distributor of Wireless Voice, Data, and Video Solutions in Atlantic Canada and an Authorized Geotab Reseller.

• 30+ Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon.
• 5 Branches Across Atlantic Canada.

We are presently hiring a Geotab Customer Support position. This position can reside at any of our branches in Atlantic Canada.

Hitech employs a wide range of installation and technical team members and will provide extensive on-the-job training.

As a Geotab Customer Support with Hitech, you will be involved in the setup and all features related to the Geotab system. You will assist in the setup of databases for customers, provide training for the customer via teams, and become a product expert in all things related to Geotab.

Hitech puts our customers first and puts an emphasis on customer relations and support. As a Customer Support Specialist, you will be responsible for all aspects of the Geotab environment . We will support you in this role and invest in more in-depth training to ensure your success in the Hitech organization.

Geotab Customer Support is responsible for:

Create and maintain data bases for all Geotab clients

Train all new clients and support existing clients with their needs and concerns

Become a professional in all aspects of Geotab and its features

Preferred Qualifications:

Basic electronics background

Interested in technology and have a natural ability for communicating with customers and gaining their trust

Proficient in MS Office Suite (Outlook, Word, Excel)

Bilingual with be an asset, but not required

Provide excellent customer support via phone, email, and chat

Assist customers with inquiries, concerns, and requests

Enter and update customer information in the database

Resolve customer complaints in a professional and timely manner

Collaborate with other team members to ensure customer satisfaction

Requirements:

Previous experience in customer service or a related field

Strong communication skills

Ability to multitask and prioritize tasks effectively

Proficient in data entry and computer skills

Excellent phone etiquette and active listening skills

Strong problem-solving and analytical abilities

Sales experience is a plus