Quality and Risk Specialist - Thunder Bay, Canada - HCCSS North West | SSDMC du Nord-Ouest
Description
Job Description:
Quality and Risk Specialist - Job Posting
North West
March 2024
**_
CARE AND BE CARED FOR - THIS IS YOUR HOME_**
Competition Number:NW23-109
**Posting Date: **March 14, 2024
Posting Closing Date:
March 29, 2024 at 4:30 p.m. EST
Reports To:
Manager, Quality and Risk
Employment Status:
Permanent Full-Time
HCCSS:
North West
Office Location:
Thunder Bay, ON (Hybrid model of work applies to work remotely and from the office when required)
How to Apply:
Reporting to the Manager, Quality & Risk, the Quality and Risk Specialist is responsible for functions related to the patient relations process, complaints and appeals, patient events and safety, and quality improvement.
As a
Quality and Risk Specialist working in a hybrid model, you will play an important role in providing connected, accessible, patient-centred care - and supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.
As a valued team member, your mission will be to help our patients be healthier and happier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
Major Responsibilities
- Utilize quality improvement tools to drive excellence in care and service delivery and to create a culture of continuous quality improvement
- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and antiracism
- Supports the implementation, maintenance and improvement of the organization's quality management, quality improvement, safety and risk management program(s) and framework(s)
- Develops, implements and maintains documentation, tools and resources needed to support the organization's quality management, quality improvement, safety and risk management program(s) and framework(s)
- Provides formal and informal coaching, mentoring, teaching and advice to the organization and individuals within the organization on patient relations, quality management, quality improvement, safety and risk management in general or in relation to the organization's applicable program(s) and/or framework(s)
- Supports and/or leads the design, planning and execution of assigned improvement projects in collaboration with Quality & Risk team members and/or colleagues in other departments as needed
- Supports, coordinates and/or leads the collection, reporting and/or analysis of quality, safety and/or risk data and information in assigned areas, which could include, but are not limited to Event
- Tracking & Management System, Client & Caregiver Experience Evaluation, external performance reports
- Supports, coordinates and/or leads the development of reporting & monitoring systems/processes for organizational processes, performance scorecards and reports, working in conjunction with Quality & Risk team members and colleagues in other departments as needed
- Support, coordinate and/or lead the implementation of programs for excellence, accreditation, event management reporting or other quality, safety & risk related programs as assigned
- Engages Patient and Family Advisor Committee in quality improvement planning and initiatives;
- Participates on work groups, committees and projects involving quality improvement and risk management.
- Assists in planning, developing, implementing, evaluating and maintaining the emergency management plan, pandemic plan, evacuation plan, and business continuity plans;
- Supports the development, implementation, maintenance, evaluations and improvement of the organization's policies and procedures framework and infrastructure
- Supports or leads the coordination and implementation of Infection Prevention and Control (IPAC) practices, policies and procedures;
- Supports or leads the development, implementation and analysis of local surveys as requested.
- Establishes and maintains effective working relationships with staff at all levels, service providers and other external stakeholders to facilitate and assist in quality and risk management activities
- Promote and support use of the Ethical Framework across the organization.
Risk Management
- Act as a resource/consultant for Home and Community Care Support Services ("HCCSS") North West staff related to risk management and patient safety issues
- Provide risk management support for high risk situations, complex cases and patient safety matters consulting with appropriate stakeholders as required
- Works across the organization and with external service providers to address patient risks and complaints reported through the internal Risk Event and Feedback System;
- Monitors, validate,
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