Installation/service Coordinator - Calgary, Canada - Johnson Controls

Johnson Controls

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Title:
Installation Coordinator

Be part of the future Let's Build a better Tomorrow Together
We are one team, dedicated to working together to create the purposeful solutions that propel the world forward.

We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed.

We are passionate about making a difference.

What we offer

Competitive Pay
Extensive Training with BestinIndustry Resources
Career Advancement Opportunities across Business and Geographies
Comprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, Dental
Encouraging, supportive, and collaborative team environment

What you will do

Provides administrative, daytoday support in the service operational areas at the local branch.
Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
Perform welcome calls to each customer within 48 hours of job booking.
Communicate with customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel onsite, etc.
Shipping and receiving all equipment for projects. Sending to Site and Contractors.
Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure ontime installation completion for each job. This includes initial installation meetings and each return trip thereafter.
Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
Track and verify ontime delivery of all materials needed to complete installations.
Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
Authenticate and process paperwork to ensure that each installation meets with JCI's Zero Harm safety policy and to ensure timely closeout of the installation.
Facilitate the closing of each installation job either directly or through follow up with various other departments.

How you will do it

Work with Sales and National Account teams on any installation concerns.
Work with installers, subcontractors, install manager and material handlers.
Work with vendors regarding material shipments.

What we look for

Required

High school diploma or equivalent.
Customer service experience.
Excellent written and verbal communication skills.
Must have strong organizational skills and the ability to multitask with attention to detail.

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business.

We believe that diversity and inclusion matter and make a difference.

By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work.

**Johnson Controls listed in Forbes Best Employers for Diversity