- Provides overall CSC operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.
- Provides staff leadership by promoting and ensuring safe, efficient and effective operations
- Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.
- Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.
- Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.
- Oversees compliance with state and district regulations
- Attends meetings with School District Representatives and represents company in professional manner
- Prepares and submits required customer-related reports in a timely manner.
- Documents and manages customer or employee complaints and review customer survey data
- Responsible for knowledge of CSC contracts and accompanying operational requirements.
- Collects and audits employees' time sheets.
- Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.
- Examines and reviews the daily exception report.
- Approves all expenditures in accord with company guidelines.
- Ensures the effective utilization of vehicles.
- Oversees the optimization of vehicle routing
- High School diploma or equivalent. Some college preferred.
- 5+ years' work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
- Supervisory experience preferred; specifically experience supervising/training a driver workforce
- Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
- Strong leadership skills and interpersonal skills
- Strong organizational and group presentation skills
- Well-developed multi-tasking and time management skills
- Possess a valid Commercial Driver's License with appropriate endorsements
- Bi-lingual abilities a plus
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Description
Operations SupervisorDescription
Stock TransportationLtd. (a subsidiary of National Express LLC) operates more than 2 , 8 00 school buses andserves 35+ school districts throughoutOntario, Nova Scotia and Alberta. Our corporate office, located in Markham ON,houses the administrative and support functions for the company. StockTransportation has a strong record of success and decades of experience inpupil transportation. With the support of National Express Group, a globalleader in transportation, we are continually focused on delivering our servicepromise: Getting students to school safely, on time and ready to learn.
ADIVISION OF NATIONAL EXPRESS LLC
National Express LLC (NELLC) is the North American subsidiary ofNational Express Group, PLC, one of the premier transportation firms in theUnited Kingdom. We operate across 34 states and three provinces. Allorganizations share a strong commitment to provide the highest level oftransportation safety, quality transportation, outstanding customer service andpositive employee relations. National Express School (NEXS) operates more than22,500 school buses, serves more than 550 school districts in 31 states andthree provinces, and transports more than 1.3 million students on a dailybasis. National Express Transit (NEXT) operations transport more than 22million passengers annually with more than 2,800 vehicles. National ExpressShuttle (WeDriveU) serves more than nine million corporate and universitypassengers annually. NELLC's corporate headquarters, located in Lisle,Illinois, houses the administrative and corporate support functions for theorganization. Our 290+ local customer service centers (CSCs) are supported byregional operations teams located throughout North America.
Responsibilities:
