Customer Service Representative Mcc - Toronto, Canada - Shoppers Drug Mart / Pharmaprix
Description
Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we're innovating health and wellness in Canada.
From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work.
We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?
Customer Service Representative
The Customer Service Representative works with our Supply Chain partners and our store retailers to ensure inquiries on store credits are investigated and resolved with a customer centric solution at the heart of what you do.
What You'll Do:
- Respond to customer inquiries on store credits (shorts, overages, damages, returns, mispicks, etc.)
- Build relationships with distribution centers, business units and store partners to complete credit investigations; process credits and communicate results to stores and impacted departments
- Utilize SAP to receive and input credit data from stores, leveraging company policies to guide decisions
- Generate daily and weekly summary reports for analysis
- Prioritize workload to deliver timely service on credit requests, returns and retail services.
What You'll Need:
- Bilingual in French and English (written and verbal communication)
- Previous experience within a Call Centre environment or comfort to learn
- Experience working within a Distribution or Retail environment or comfort to learn
- Communication and customer service skills with a focus on putting the customer first using our CORE Values
- Care, Ownership, Respect and Excellence
- Detail oriented with time management skills and ability to work through change.
- Ability to prioritize workload, work well independently and collaboratively with people to find solutions.
- Potential opportunity to flexible work week including Saturday (6:30am 2:30pm)
- Opportunity to work from satellite location within GTA and surrounding area with intentional opportunities to collaborate at the Brampton head office
Représentant du service à la clientèle
Tâches:
- Répondre aux demandes des clients concernant les crédits en magasin (produits manquants, surplus, dommages, retours, erreurs de ramassage, etc.).
- Soutenir les partenaires de la chaîne d'approvisionnement et les magasins par téléphone et par courriel afin de comprendre, d'enquêter et de déterminer les causes fondamentales des réclamations des magasins.
- Utiliser SAP pour recevoir et entrer les données de crédit des magasins, en tirant parti des politiques de l'entreprise pour guider les décisions.
- Produire des rapports sommaires quotidiens et hebdomadaires aux fins d'analyse.
- Appliquer les politiques et les procédures à chaque réclamation pendant le traitement des demandes de crédit.
Compétences nécessaires:
- Maîtrise du français et de l'anglais (tant à l'oral qu'à l'écrit)
- Expérience antérieure dans un environnement de centre d'appels ou aisance à apprendre
- Expérience de travail dans un environnement de distribution ou de vente au détail ou aisance à apprendre
- Compétences en communication et en service à la clientèle, en misant sur la priorité client au moyen de nos valeurs
ÊTRE :
Engagement, Tenir à cœur, Respect et Excellence
- Souci du détail, compétences en gestion du temps et capacité de travailler malgré les changements
- Capacité à établir les priorités de la charge de travail, à bien travailler de façon autonome et en collaboration avec des gens pour trouver des solutions.
- Possibilité de semaine de travail flexible, y compris le samedi (6 h 30 à 14 h 30)
- Occasion de travailler à partir d'un emplacement satellite dans la région du Grand Toronto et dans les environs, avec des occasions de collaborer au siège social de Brampton
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail ind
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