Patron Services Duty Manager - Toronto, Canada - TO Live

TO Live

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Employment Opportunity

Patron Services Duty Manager

Toronto, Canada

Part of the Patron and Event Services team, this position is responsible for assisting the Patron and Event Services department in running events and performances in all aspects to ensure a high level of customer service and safety.

RESPONSIBILITIES

Coordinate and supervise the duties of the unionized patron service team including front of house, food and beverage, merchandise and contract security personnel during performances and private/corporate events to ensure a smooth and professional patron experience during shows and events
Resolve patron concerns and complaints; escalate as required to include other departments including Box Office and Marketing to ensure best possible customer service model.
Assist in coordinating the flow of event and performancerelated information between internal departments; preparation of show reports, information sheets, shift assignments and other day to day department duties as assigned.
Ensure safe evacuation of the entire FOH area of the building (members of the public and staff) in the event of an emergency, liaison with emergency services.
Ensure employee conduct, uniform and personal hygiene requirements are adhered to.
Complete nightly cashout procedures ensuring accurate sales numbers for concessions and merchandise sales.
Prepare nightly reports including house counts, deposits, lost and found and patron's feedback.
Present a positive attitude of TO Live both internally & external.

JOB SPECIFICATIONS

Smart Serve Certified.
Minimum 13 years supervisory experience in a comparable environment.
Experience in a unionized work environment.
Excellent customer service skills.
Knowledge of emergency and safety procedures.
Knowledge of food service practices and procedures.
Excellent interpersonal and relationshipbuilding skills; ability to communicate effectively and diplomatically with patrons, clients, and staff.
Good oral and written communication skills.
Exceptional cash management capabilities with experience using POS, inventory and food and beverage platforms.
Judgment and problemsolving skills to assess and resolve situations quickly, discretely and with mínimal disruption to performances/events.
Crowd management skills to coordinate orderly movement and maintain safety of large numbers of people.
Good working knowledge of Microsoft Word, Excel & Outlook in a Windows operating environment.

WORKING CONDITIONS

Extreme noise during some performances and events.
Potential danger in coordinating movement and safety of large numbers of people.
Must be able to stand and exert fastpaced mobility for entire shift
Must be able to frequently lift and carry food and other items weighing up to 45 pounds and occasionally greater.
Variable hours of work depending on performance and event schedules.
Lack of natural light in workplace.
Travel between TO Live venues as required.

THE ORGANIZATION:

TO Live is one of Canada's largest multi-arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre.

In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto.

With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto's diversity.

HOW TO APPLY:

We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

Date Posted:
February 22, 2024

Application Deadline:
March 06, 2024

Start Date:
As soon as possible