Customer Service Representative - Courtenay, Canada - COLONIAL COUNTERTOPS LTD.

COLONIAL COUNTERTOPS LTD.

Verified Company

Courtenay, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company description
Established in 1970, Colonial Countertops brings over 50 years of excellence to the industry. Founded by Roko Kliman three generations ago, we are still family owned and operated today. We pride ourselves on quality, locally fabricating and installing custom countertops for residential and commercial projects alike.

Position Summary
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Working on some Saturdays is required._

Job Duties and Responsibilities

Receive requests and respond to inquiries from customers
Provide price and deliver quotations, technical assistance and source material to customers
Assist customers with surface choices
Maintain relationships with existing and new customers
Attract potential customers by answering product and service questions, suggesting information about other products and services
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Take payments, process adjustments
Provide exceptional customer service in a professional manner
Assist in day to day administration duties such as: stock entry, transfers, organizing literature and samples in the showroom
Contribute to team effort and complete other duties as required or assigned.

Qualifications

Minimum grade 12 with preference given to a post secondary education.
Professional communication skills
Strong attention to detail both written and spoken
Advanced computer skills, ability to learn new programs
Kitchen and Bath Design knowledge an asset
Inside Sales/Customer Service Experience an asset

Why work for Colonial?
We take pride in a work environment that's inclusive, and team oriented.

Colonial offers:

Extended Health and Benefits package after 3 months of fulltime employment
RRSP program where we will match a portion of your contributions

- family and employee assistant programs
- competitive wages
- casual attire
- opportunity for growth within our organization.

Colonial Countertops fosters a safe work environment for each and every employee. We value all our employees and their families.

Job Types:
Full-time, Permanent

Salary:
$18.00-$21.00 per hour

Expected hours: 40 per week

Benefits: