- Salary range $21.00 to $26.00 hourly
- Comprehensive benefits package
- Accurately process member transactions such as: Deposits and withdrawals, loan payments, utility payments, official orders, calculation of foreign exchange and domestic exchange, cheque cashing, stop payments, hold funds, and night deposits.
- Identify situations where members could benefit from using other services by cross-selling and referring them to the appropriate position in the branch.
- Open assigned combinations, have cash drawers at teller wicket prior to business hours and maintain cash holdings during the day.
- Buy and sell currency from the vault as necessary.
- Cash balance maintained without exceeding teller drawer cash limits. All security procedures are observed.
- Maintain joint custody of ATM balancing and servicing within specified time limits while security procedures are followed.
- Consistently balances cash drawer independently and accurately while maintaining a neat and organized teller wicket.
- Accurately send and receive wires for members within specified time frames.
- Accurately respond to member inquiries in a prompt and courteous manner.
- Sell all investments and accurately administer Term Deposits and Registered Plan documentation.
- Accurately open and close member accounts while completing forms in accordance with loss prevention procedures.
- Custodian on specified combinations. Ensure compartments are secured at all times, combination changes are made in accordance with loss prevention procedures.
- Provide access to members' safety deposit boxes and keep rent control records current.
- Follow reporting procedures on Money Laundering and FINTRAC.
- Accurately scan deposit and investment documentation on a daily basis or as required.
- Adhere to all Vision Credit Union Ltd. policies and procedures.
- In-depth knowledge of all bank deposit products and policies.
- Follow all compliance policies and procedures in relation to Anti-Money Laundering and Anti-Terrorist Financing Guidelines.
- Assist Branch Supervisor/Manager with other duties as assigned.
- High school diploma.
- Customer Service experience preferred.
- Cash handling or sales experience preferred.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Strong communication skills.
- Ability to prioritize and make on-the-spot decisions regarding member transactions, weighing member satisfaction issues with bank exposure to loss or fraud.
- Basic mathematical skills required.
- Attention to detail in all areas of work.
- Basic knowledge of bank loan, trust, and investment center products.
- Ability to work in a fast-paced environment.
- Ability to perform well under pressure.
- Ability to cross sell.
- High degree of accuracy with good organization skills.
- Professional appearance and manners.
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Member Service Representative - Camrose - Vision Credit Union
Description
Member Service Representative - City Centre
The Member Service Representative provides customer service in the form of processing member requests for routine over-the-counter services and directs members to appropriate positions in the branch to receive other services provided by Vision Credit Union Ltd. Exceptional quality, positive and friendly experiences to all members and consistent accuracy.
Compensation
Responsibilities
Qualifications
Contact
Human Resources, Vision Credit Union Ltd.
Corporate Office
5007 – 51 Street
Camrose, Alberta T4V 1S6
Fax
#J-18808-Ljbffr
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Client Service Representative
Only for registered members Camrose, Alberta
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Client Service Representative
Only for registered members Camrose
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Customer Sales and Service Representative
Only for registered members Camrose
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Seasonal Customer Service Representative
Only for registered members Camrose
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Customer Sales and Service Representative
Only for registered members Camrose, Alberta
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Customer Service Representative
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Customer Service Representative
Part time Only for registered members Wetaskiwin
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Financial Service Representative
Full time Only for registered members Wetaskiwin
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Customer Service Representative
Only for registered members Wetaskiwin
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Financial Service Representative
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Financial Service Representative
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Financial Service Representative
Only for registered members Wetaskiwin, Canada
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Quality Representative
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Retail Store Coordinator Full Time Winners
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Quality Representative
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Marketer
Only for registered members Camrose, AB
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Business Development Representative
Only for registered members Camrose, AB
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Regional Sales Manager
Only for registered members Camrose, Alberta
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QC Representative
Only for registered members Camrose
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Assistant Store Manager Winners
Only for registered members Camrose
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Community Disability Worker I
Part time Only for registered members Camrose, AB
