- Hire employees and build employee capability to identify, understand and fulfill customer needs
- Lead, coach, and model quality service delivery at every customer interaction
- Lead and contribute to the ongoing improvement of the customer experience
- Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
- Ensure staff are fully trained in product knowledge and fostered within a cross-selling environment to provide optimum customer service
- Manage branch profitability through effective control of non-interest expenses, revenue, and loan products
- Achieve branch business objectives for sales and service, revenue, volume growth and profitability
- Ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
- Ensure consistent coaching of employees to deliver on the business sales and service strategy
- Identify and develop relationships with existing customers (personal and small business) and external referral sources to generate demand for Bank products/services
- Build and maintain a sales and service team focus through ongoing coaching and reinforcing sales and service skills and behaviours; rewarding and recognizing sales and service excellence
- Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
- Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
- Follow and ensure employees understand and apply bank/branch operating policies and procedures
- Ensure necessary due diligence is taken to support the accuracy of all customer transactions
- Ensure timely completion of required reporting
- Five (5) years of experience working in a financial institution is preferred, or experience in retail management
- Proven experience as a retail banker or similar role; sales or customer service experience is preferred
- Knowledge of retail banking rules and procedures
- Strong leadership skills
- Working knowledge of banking software and MS Office 365
- Patience and problem-solving ability
- Customer-oriented attitude
- Excellent communication skills
- Knowledge of Indigenous relationship building
- Acceptable criminal record and credit checks
Branch Manager - Northwest Territories, Canada - First Nations Bank of Canada
Description
Position Description
Are you interested in a meaningful career where you can contribute to the financial well-being and economic growth of Indigenous people and communities in Canada? FNBC is at an exciting time in its' history, we're growing, and as a result, we're increasing our workforce with bright, energetic, purposeful individuals of all walks of life.
As the Branch Manager , you will be working in collaboration with the retail banking leadership team, and hiring, developing, and coaching branch employees. You are highly adaptable, professional, efficient and enjoy working with others.
Here's What You'll Be Doing
Qualifications Required
About You
Job Location
This permanent full-time opportunity is based out of our Yellowknife, Northwest Territories branch.