Client Care Coordinator - Niagara Falls, Canada - Home Instead

Home Instead

Verified Company

Niagara Falls, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a current or retired health care professional, social worker looking to continue your work with an organization known for providing high quality services and care to seniors? Are you are looking for greater satisfaction and the ability to truly impact the quality of care Niagara seniors receive? With Home Instead you will be a member of a team that you can be proud of the work you do each day.

Home Instead is looking for a Client Care Coordinator to join us and our mission of enhancing the lives of aging adults throughout Niagara.

Home Instead provides a variety of services that allow seniors to meet the challenges of aging with dignity, care and compassion.

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with clients and family members, client/Care Pro introductions and quality assurance visits with existing clients.

They use the consultative approach to determine each individual client's needs to provide solutions and create a tailored service plan.

They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care and client satisfaction.

As a Home Instead Employee, you receive:

Job Training
initial and on-going training is consistently provided
Work Local serve seniors in your own community
Social Environment give you the opportunity to meet new people, develop meaningful relationships and work cohesively with a team of like minded individuals
Personal Satisfaction you will make a difference in someone's life
Incentives competitive incentive plan to reward continued growth in metrics
Competitive Compensation Plan includes RRSP matching and Health Spending Account

Essential Job Functions:

Meet with clients and family members to discuss their needs and provide solutions in the form of a plan of care
Be responsive to changing needs and proactive to identify potential areas of concern
Maintain ongoing communication and a consistent followup schedule with clients and families
Work with other team members to coordinate various aspects of a client's care which may involve external community partners
Conduct client/Care Pro introductions with every new client and every new Care Pro
Develop a Quality Assurance frequency plan to ensure each client has QA visits and calls
Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
Demonstrate open and effective communication with clients, family members, Management, colleagues, and Care Pros

Job Requirements:

Must possess a valid Drivers License, be insurable and comfortable driving throughout Niagara, sometimes in inclement weather. A company vehicle will be provided for work related travel
Be an effective communicator verbally in person and on the telephone and in written form
Thrives in an environment that requires multitasking and changing priorities
Proficient in MS Office
Minimum 3 years working experience preferred
Must have a good understanding of body mechanics, palliative care, Alzheimer's and Dementia care.