Client Engagement Manager - Toronto, Canada - ISA Cybersecurity

ISA Cybersecurity

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Role

Reporting to the Executive Vice President, the Client Engagement Manager (CEM) is responsible for assessing client needs for Role Based Consulting requirements.

The CEM will use their in-depth industry knowledge and extensive network to effectively identify, acquire and orchestrate consultant talent to meet client requirements to maximize the revenue of the Role Based Consulting Practice.

The CEM role is primarily focused on supporting the large enterprise clients and is expected to hunt for new business by targeting hiring managers and working collaboratively with the assigned Account Executives.

About Us

At ISA Cybersecurity, our mission is to help clients achieve their privacy and security goals, and to be proactive in the fight against security threats.

ISA is Canada's leading cybersecurity-focused company, with three decades of experience delivering cybersecurity services and people you can trust.

We provide our clients with comprehensive counsel on complex, evolving, and multi-faceted issues related to cybersecurity and breach incident response.

ISA also offers a world-class 24/7 by 365 SOC 2 Type II certified CIOC (cybersecurity intelligence operations centre), giving our clients deeper insights and earlier warnings about coordinated cyber attacks.

ISA strategically partners with many of the most respected security technology firms in the world.

Through these relationships, our clients can gain access to a broad portfolio of industry-leading cyber solutions best suited to protect their corporate assets and customer data.

In today's volatile world of digital threats, we help Canadian companies to better understand their current security posture and how to mitigate risks.

Why Join Us?
At ISA, every employee makes a P.A.C.T. to embody our corporate core values, everyday.

Our core values (Passion for Excellence, Accountability, Commitment, Trust) shape the community and culture we have built and are an active part of everything that we do.

We also believe that what will make you great is your individual contributions to your team; think of your team as a start-up that learn from each other.

If you're looking for autonomy and no old-fashioned hierarchy, ISA and you could be a match made in heaven.

Responsibilities

Establish a strong close working relationship with the sales team and their clients with a focus on large enterprise and the hiring managers within those enterprises
Develop/review Role Based Consulting proposals and plans to determine timeframe, resourcing requirements and resource allocation, project structure and implementation strategies and collaborate with the Services team to identify and mitigate risks
Expertly manage relationships between consultants and clients, anticipates and manages conflicts and ensures timely resolution of issues that could affect delivery success
Lead the strategy for financial metrics for the Role Based Consulting practice with a focus on revenue growth and margin performance
Develop and execute a response/action plan with the goal of securing a new ISA Role Based Consulting Services engagement for each qualified opportunity
Familiarity with key Pre-Sales processes such as: Level of Effort (LOE), Statement of Work (SoW), and Bill of Materials (BOM) processes to ensure smooth flow of the Pre-Sales cycle
Be able to effectively articulate the value of the ISA Service Framework and maintain strong relationships with the Cyber Services Consultant Manager, ISA Offering Leaders and ISA Service Leads to qualify opportunities
Participate in or lead internal improvement initiatives as required

Qualifications

5+ years of Cybersecurity talent acquisition experience
Functional knowledge of key cybersecurity discipline areas, including but not limited to Security Architecture, design and implementation, security assurance services, and security detection and response services
Experience in understanding client goals and translating them into service opportunities
Proven ability to multitask while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Partner and Consultant ecosystem development and management
Strong functional knowledge of cybersecurity services offerings and market trends
Strong knowledge and experience in the identification and procurement of cybersecurity delivery resources
Excellent verbal & written communication skills
Strong understanding of Microsoft Office, including Sharepoint and Dynamics CRM

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