Program Specialist, Patient Engagement Office - Toronto, Canada - Canadian Institute for Health Information

Canadian Institute for Health Information

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Category

Data Analysis

City

Toronto, Ottawa, Ontario, Canada
Program Specialist, Patient Engagement Office
Who we are
We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, notforprofit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation.

Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

HOOPP Pension Plan (Defined Benefits Pension)
Retirement Planning Program
Generous vacation days for permanent and longterm contracts
Worklife balance
Career Planning Program
Learning and Professional Development Program
Flexible benefits program from your first day on the job for permanent and longterm contracts

Why is this role important?

The Specialist supports the coordination of patient engagement activities related to the Federal, Provincial and Territorial (FPT) Shared Health Priorities portfolio and contributes to the planning, integration, and execution of CIHI's overall patient involvement strategy. The Specialist will also support the monitoring of best practices in patient engagement, develop and maintain tools/resources, and educate/support CIHI staff for optimal adoption of these practices.
What you'll do
1. Collaborates with CIHI program areas/initiatives to facilitate the involvement of patients in CIHI's work related to Shared Health Priorities portfolio. Supports the Program Consultant in identifying patients and appropriate resources that support their involvement in select CIHI initiatives.
2. Supports the development of tools, policies, and best practices to build capacity and support patient engagement across CIHI. Develops and executes communication strategies to grow uptake and use.
3. Develops and maintains collaborative working relationships with a variety of internal and external clients, including program areas within and external to the branch, corporate support departments, and external committees, working groups and stakeholders. Develops and maintains stakeholder contact lists.
4. Coordinates meetings and conferences with key internal and external stakeholders and experts, including contributing to the development of meeting materials, coordinating internal and external reviews, meeting facilitation, note taking and ensuring appropriate follow up. This includes reconciling stakeholder feedback that may be in opposition to each other and identifying common themes.
5. Contributes to the gathering and dissemination of information through, but not limited to, the preparation of written materials and/or presentations to various internal and external stakeholder groups. This may include supporting literature review and evidence synthesis, as needed.
6. Works with CIHI tools, processes, and departments to ensure the timely production, release and dissemination of products. This includes coordinating the process with digital delivery teams including publication, translation and contributing to quality assurance activities.
7. Investigates and suggests innovative approaches to process improvement (e.g., client service, project and records management, etc.). This may include developing and maintaining standard operating procedures and documentation.
8. Provides client support and coordinates client requests for information ensuring timely followup.
9. Supports various corporate reporting and procurement activities.
10. Develops and maintains indepth content knowledge and expertise on the Shared Health Priorities portfolio.
11. Participates on CIHI project teams and division activities as required.
What you'll bring to the table
Undergraduate degree in health sciences, health information, health policy, social sciences, communications or in a related field.
35 years' experience in project coordination and management with a high level of accountability and a focus on the preparation of analytic information in health care.
Excellent organizational, interpersonal, written and verbal communication skills, with demonstrated attention to detail and preparing communications for various types of audiences.
Demonstrated ability to successfully handle multiple project and priorities at once, and to reprioritize work in response to changing needs.
Stakeholder engagement and relationship building experience, including skill