Operations Manager - Richmond, Canada - Tesla

Tesla

Verified Company

Richmond, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

What to Expect

The Operations Manager at Tesla is at the forefront of delivering exceptional customer experiences, fostering team development, and overseeing daytoday vehicle delivery operations. Success in this role demands consistent achievement across customer satisfaction, team management, operations, and financial goals.

What You'll Do

Lead Delivery Vehicle Preparation Team and managing documentation
Manage vehicle prep operations tasks and projects including but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
Meet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective location
Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines
Ensure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costs

What You'll Bring

Bachelor's degree, 2+ years applicable experience, proven track record to meet or exceed goals in a servicefocused industry, or equivalent
Proven capacity to lead field, technical repair, or manufacturing teams in a fastpaced, technology driven environment with strong customer facing responsibilities
Excellent communication, timemanagement, and problemsolving skills, and an ethical execution of Tesla standards
Ability to develop collaborative relationships as a wellrespected, trusted partner
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver's license in country of employment
Ability to obtain appropriate state licensing, where applicable