Multilingual IT Help Desk Expert - Halifax - beBeeHelp

    beBeeHelp
    beBeeHelp Halifax

    6 days ago

    Job title: Bilingual IT Help Desk Specialist

    Description

    Technical Support Professional


    We are seeking a skilled Technical Support Specialist to join our team in Halifax.


    About the Role:


    This is an exciting opportunity for a technology support professional to provide Level 1 technical assistance and troubleshooting services. You will be responsible for managing inbound support requests across various channels, identifying hardware and software issues, and maintaining accurate documentation of your work.


    Key Responsibilities:

    • To effectively manage incoming support requests from clients via phone, email or other communication channels;
    • To diagnose and troubleshoot technical issues with hardware and software products using knowledge of networking principles and desktop administration concepts;

    Skill Requirements:

    • Bachelor’s degree in Computer Science or related field; or relevant industry experience with strong analytical skills,
      & excellent written/oral communication abilities;
    • Able to maintain confidentiality while working on sensitive client information.

    The Ideal Candidate


    The ideal candidate should possess exceptional interpersonal skills,
    a basic understanding of computer systems/networks,
    among others.‍


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