Sales Representative - Oshawa, Canada - YMCA of Greater Toronto

YMCA of Greater Toronto

Verified Company

Oshawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Rate of Pay:
$16.66/hour - Check out the YMCA's total compensation package

Location:
Oshawa YMCA Health and Fitness

Work Hours: 37.5 hours per week

Employment Type:
Contract Part Time Hourly (8 weeks)

Number of Vacancies: 2

Anticipated Start Date:
July 01, 2023

Deadline to Apply:
May 31, 2023 at 5:00 PM

Be the Spark Join our passionate Sales Representative team and help us to achieve great things in our community

The YMCA of Greater Toronto is a charity offering opportunities for personal growth, community involvement and leadership.

The Markham YMCA Centre is one of eleven full service health and fitness centres in the Greater Toronto Area that provides a variety of health, fitness, recreation and community programs to thousands of members, including children, youth and adults, who represent the diversity of Greater Toronto and its communities.

The Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded.

The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of The Markham YMCA Centre.

In this role, you will:

Work towards and achieves personal and team sales targets. Model excellence in both sales and service.
Perform duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs.
Be member focused at all times, prioritize all responsibilities in order to seek opportunities to initiate conversations with members and prospective members.
Work at a fast pace and responds to multiple priorities effectively.
Handle membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customize tour of the facility to link member interests to program options.
Demonstrate comprehensive knowledge of all programs and services available, resulting in tour conversions and membership registrations; Assist members to understand membership options, payment plans and types.
Assist centre in reducing withdrawal numbers, reducing expiry numbers and maintaining high member retention by addressing member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset.
Provide a specific and personal focus to new members and follow up after tours to ensure they receive a welcome call, and are booked for relevant program training.
Understand the Stages of Change and uses this knowledge to assist members in making a lifestyle change.
Identify additional feebased programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.).
Ensure accuracy when handling money and completing cash balancing. Protect the assets and information of the YMCA and its members.
Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understand and demonstrate YMCA Priority S.A.M standards and EYE standards.
Assist members in resolving past due accounts, member concerns, and members' behavior as well as identifying options and referring potential qualified members to team leader/supervisor for membership assistance.
Remain flexible in regards to scheduling needs and understand key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns.
Actively participate in scheduled programs, meetings and special events.
Be in collaboration with individual program members, program volunteers and YMCA program staff, assists and encourages program members to access additional appropriate programs offered at this location.
Provide leadership and support as a member of the Centres' senior staff team. Act as an effective AGM as required.
Understand the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
Understand the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
Other duties as assigned.

You bring:

_ Canada Summer Jobs Criteria:
_

Be between 16 to 30 years of age at the start of the employment;
Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

_Other Qualifications:
_

Some post

- secondary education in sales, marketing, promotions, retail management, or related field an asset.

Minimum of 2 years sales and/or customer service experience.
Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful upsales, renewals, etc.
Familiarity with personal member and payment info, including knowledge of privacy and