Outbound Customer Service Representative - Vancouver, Canada - Spring Financial Inc.

Spring Financial Inc.

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What you will be doing:

Collecting, organizing, and delivering all relevant customer information & documentation to our financial partners to expedite the preapproval process
Helping a customer understand their financial circumstance, their credit file and income and how that relates to their borrowing options.
Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information.

What we offer:

We are offering you an entry level job at one of the most exciting and fastest growing companies in Canada.

The majority of our managers started in a similar role and similar wage and now play key roles and are high earners in a growing company, we are big believers in promoting from within and developing our own talent.

Full training by successful managers (all have done the job themselves) is provided at the beginning of your job and throughout your employment.
Comprehensive Health Benefits.
Salary: $40,000 with the potential to increase to $45,000 plus bonus within 36 months

What you need to succeed:

First and foremost, this is a sales job.

Yes, you will only be reaching out to people who have applied for this product, but it is still your job to bring as many applicants through the loan process as possible.

To be successful, you will need to embrace this and learn (with plenty of our help) to be excellent at selling this product.

You will need to be on the phone for most of the day think of at least 7 hours of on the phone time every day.
You will need to be an excellent listener, a clear speaker (everything is done over the phone) and able to provide industry leading service to our customers.
You will need to learn to build rapport with customers, to ask questions, carry on a conversation and be curious. This may not come naturally but you need to be open minded to learning this.