Manager, Adoption Readiness - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Manager, Adoption Readiness:

BR

Job Category - Primary

Business Analysis / Reporting

Work Location

TD Centre
North 77 King Street West

Employment Type

Regular

City

Toronto

Time Type

Full Time

Province/State

Ontario

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

The Specialized Sales Force (SSF) is an exciting and dynamic national sales channel within TD responsible for the acquisition of new Mortgage and Home Equity FlexLine business as well as facilitating the sale of Credit Protection.

Our team is responsible for delivering new customers to TD, contributing to both the Real Estate Secured Lending (RESL) market share, based on a commitment to discovering and achieving what truly matters to each client, each Mobile Mortgage Specialist (MMS) and Branch Mortgage Specialist (BMS) leverages a distinct discovery process and collaborative approach to building a financing strategy that reflects each client's unique needs and delivers the full spectrum of TD products and services.

The National Office Specialized Home Financing is a support team accountable for the development and execution of channel strategies, delivering business performance insights to drive growth and increase productivity as well as the creation and the implementation of policies, processes, and capabilities supporting our MMS, BMS and Broker channels.

To deliver on our mandate successfully, the business works closely with our Realtor and Builder Partnerships, One TD partners, RESL Home Owners Journey (HOJ) and the Channels leadership team.

Job Details

As a Manager, Adoption Readiness, you will provide a broad range of process support and execution on projects and strategic initiatives for MMS, BMS, Broker and Credit Application Review Team (CART).

Provide insights and reporting of success criteria while contributing to the overall deliverables and strategies of the business.
Reporting to the Senior Manager, Channel Enablement & Adoption Readiness, you will:

Support the post-implementation management and monitoring of consistent, disciplined processes and programs.
Complete Post-Implementation Reviews (PIR) and program analysis to ensure solutions continue to meet business strategy and vision
Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Facilitate a smooth transition into steady state (e.g. ongoing processes exist, viable workarounds identified for any defects)
Engage appropriate stakeholders to identify and manage required outcomes and measurement metrics of projects for the business
Ensure timely notification and escalation of possible issues/problems that may arise postdeployment while assessing options and recommendations for prompt resolution with business partners
Participate in project delivery planning to successfully implement program and policy changes
Manage, analyze and draw insights from data to inform priorities and initiatives.
Monitors adoption, productivity and performance effectiveness of initiatives through observations and monitoring
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
Conduct meaningful qualitative and quantitative research and data analysis, and obtain/share internal and external data and best practices
Collaborate with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc.
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist

Job Requirements

Ability to negotiate and influence
Experience developing communication artifacts and collateral
Knowledge of Real-Estate Secured Lending (RESL), distribution channels, risk management environment, standards and regulations
Ability to communicate clearly, confidently and effectively in both oral and written form; ability to handle confidential information with discretion
Ability to act decisively while working collaboratively and building impactful relationships across teams and functions
Robust organizational and management skills with the ability to work in a demanding, fastpaced environment with competing priorities
Ability to connect strategy to effective execution, implementation, and evaluation of initiatives to ensure effective completion
Ability to conduct valueadded business analysis, insights, and recommendations to support business unit endeavors, including adhoc reviews, reporting, attribution analysis and executive summaries
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Be knowledgeable of practices and procedures within own area of responsibility and keep